Area Manager

Marsden Services • Milwaukee, WI

2d

About The Position

The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Milwaukee, Wisconsin market. At CleanPower, a subsidiary of Marsden Services, the Area Manager supervises and coordinates associates’ activities, including cleaning, safety, and maintaining the contracted scope of work. The role focuses on leadership and employee retention, employee engagement, customer relationships, account growth, and safety. The Area Manager is the primary contact for assigned clients and works with the Senior Operations Manager to resolve operational issues and develop staff.

Requirements

• At least 2 years of management experience.
• Experience managing frontline service employees across multiple sites.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Valid driver’s license and proof of insurance.
• Ability to formulate and clearly communicate directions, expectations, and standards of success.
• Ability to build authentic relationships within the organization, with customers, and with the community.
• Strong employee and client focus.
• Sound decision-making and creative problem-solving skills.
• Integrity, credibility, and commitment to organizational values.
• Exceptional communication, organizational, and interpersonal skills, with the ability to make decisions.
• Proficient written and verbal English communication.
• Ability to work in a fast-paced environment with changing priorities.
• A pre-employment drug screen and criminal background check are required.

Nice To Haves

• Previous budgeting and/or P&L experience.
• High school diploma or GED is highly preferred.

Responsibilities

• Oversee the general cleanliness of assigned locations and cleaning teams, including sweeping, mopping, dusting, trash pickup, and restroom servicing.
• Serve as the primary client contact for assigned accounts and maintain regular face-to-face interaction.
• Proactively resolve operational issues and investigate customer complaints; make follow-up calls, document findings, and communicate recommended action plans to the Senior Operations Manager.
• Complete safety audits and conduct safety training.
• Assign tasks to associates and inspect completed work for conformance to standards.
• Assist the Senior Operations Manager in coaching, developing, and training staff to meet account needs.
• Identify and mentor associates to develop future leaders.
• Manage E-Hub timekeeping and general payroll duties, including verifying employees’ presence at job sites through the timekeeping system.
• Attend and actively participate in regional and corporate management meetings.
• Observe operations and suggest efficiency improvements, including ideas and plans for account growth and improvement.
• Lead safety initiatives to help maintain a safe work environment for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED