Area Manager

Stord•Irvine, CA

About The Position

Stord is seeking an Area Manager to lead warehouse production teams and ensure daily order fulfillment according to priorities and service-level agreements (SLAs). The role coordinates warehouse activities under the Operations Manager, maintains safety, assignment accuracy, productivity, and facility standards, and works with other departments and upper management to meet deadlines and improve processes. The Area Manager also collaborates with Customer Service to understand client needs and support customer satisfaction. The Area Manager leads and develops warehouse associates and operations leads, plans workload and labor, monitors operational performance, and addresses personnel and operational issues. The role is responsible for timekeeping and attendance processes, employee counseling and terminations with HR support, safety reporting, warehouse housekeeping and supplies, and clear communication through email, text, and phone. The position requires flexibility to work overtime and occasional non-standard hours as business needs require. The required shift is Tuesday through Saturday, PM shift.

Requirements

Four to five years of experience working with warehouse management systems (WMS) or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Basic clerical and data-entry skills.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and people skills; ability to interact effectively with all levels of management and support teams.
Proven ability to train and motivate personnel and balance staffing strength toward profitability and growth.
Ability to communicate verbally and in writing in English.
Flexibility with scheduling and willingness to work overtime as business requires.
Ability to transport up to 40 lbs.
Ability to perform basic mathematical calculations.
Ability to recognize and address important details accurately and efficiently.
Ability to work independently with minimal supervision and build effective working relationships.
Ability to work constructively under stress and pressure with high workloads and deadlines.
Ability to effectively use relevant material-handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution-center environment with exposure to varying heights and temperatures and moderate, consistent noise levels.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvements, such as Lean Six Sigma and/or Kaizen.

Responsibilities

Lead and develop warehouse associates and operations leads to achieve daily goals.
Coordinate warehouse activities and manage daily fulfillment according to order priorities and SLAs.
Set daily and hourly goals for pickers and packers to support efficiency and engagement.
Work with support teams, including HR, Safety, Customer Service, and other Operations leaders, to drive results.
Address operational and personnel issues affecting functional areas.
Implement process improvements and workload-efficiency mechanisms.
Use workload-planning tools and resources to complete scheduled work and meet fulfillment standards.
Investigate discrepancies and variances and perform to quality standards across multiple functions.
Promote a safe work environment and ensure compliance with state regulations and company safety standards.
Monitor and ensure departmental KPIs are met.
Use the WMS (Scale) to manage and assign daily and weekly workloads.
Plan and allocate labor based on daily output and projections; work with upper management on labor alignment and equipment needs.
Work with upper management to improve warehouse processes and efficiencies.
Manage team timecards, weekly approvals, PTO, sick days, and personal leaves; enforce time and attendance policies.
Create and conduct employee counseling reports and handle terminations with HR support.
Report accidents and injuries to upper management, HR, and the Safety department according to reporting procedures.
Maintain warehouse housekeeping and ensure the facility is presentable.
Manage warehouse supplies to support order fulfillment.
Communicate effectively through email, text, and phone calls.
Perform additional duties as assigned.