Area Manager

Be Relax Spa•Los Angeles, CA

15h•Onsite

About The Position

BE RELAX, a Paris-born global spa company operating in airports around the world, is seeking an Area Manager to oversee assigned California airport locations. The role focuses on managing multi-location operations, financial and sales performance, leadership development, compliance, and guest experience. The Area Manager travels regularly throughout California and works with location leaders, Human Resources, airport management, and business partners to maintain operational consistency and achieve business objectives.

Requirements

At least 5 years of management experience in retail, hospitality, spa, wellness, or a related industry.
At least 2–3 years of proven multi-location management experience.
Demonstrated success managing managers and leading high-performing teams.
Strong understanding of sales performance, budgeting, labor management, and operational KPIs.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to work independently, prioritize competing demands, and make sound business decisions.
Willingness and ability to travel regularly throughout California.
Ability to obtain and maintain required airport security credentials.

Responsibilities

Oversee daily operations and performance across assigned California airport locations.
Ensure consistency in operating procedures, service quality, and brand standards.
Conduct location visits, performance reviews, and operational audits.
Identify opportunities to improve efficiency, productivity, and profitability.
Maintain relationships with airport management and business partners.
Drive revenue growth and achieve sales targets.
Monitor sales performance, labor costs, conversion rates, retail sales, and key performance indicators.
Analyze financial reports and develop strategies to improve results.
Manage regional operating budgets and control expenses.
Hold location management teams accountable for financial objectives.
Lead, coach, and develop General Managers, Spa Managers, and other location leaders.
Set performance expectations and measurable goals; conduct management evaluations and provide ongoing feedback.
Identify leadership potential and support internal career development.
Address performance concerns and partner with Human Resources on corrective actions, employee relations, staffing, and workplace concerns.
Build a culture of accountability, professionalism, teamwork, and continuous improvement.
Ensure compliance with company policies, applicable California employment laws, and airport regulations.
Maintain cleanliness, safety, and service quality standards.
Address escalated guest concerns and implement service improvements.
Ensure operational readiness and adequate staffing across all locations.