Full Time - Area Manager

Universal Storage Group•New York, NY

11d

About The Position

The Area Manager leads a portfolio of self-storage facilities across the Northeast and is accountable for operations, financial performance, and people. The role serves as a primary partner to owners and a leader to store managers, with responsibility for protecting and growing the value of commercial real estate assets. The Area Manager builds and manages store budgets, reviews cash flow and variances, oversees revenue management and marketing performance, and ensures delinquency and lien/auction compliance. The role also approves invoices, monitors expenses, inspects sites, audits leases and records, and ensures adherence to company policies and processes. The Area Manager recruits, onboards, evaluates, coaches, and develops store managers in partnership with HR, and will become a USG Certified Trainer. The position covers the Northeast and involves regular travel among stores using a personal vehicle, with mileage reimbursed. Some weekend and after-hours work is required. Training programs, annual classes, and industry events support growth in the role.

Requirements

Multi-site or area-level leadership experience in self storage, property management, or multi-unit retail or hospitality.
Financial fluency, including the ability to read profit and loss statements and cash flow statements and act on the information.
Experience with budgeting, marketing, and customer service.
Confidence presenting results to owners and clients and handling difficult conversations.
Strong Excel and business writing skills, and ability to learn property management software quickly.
Sound judgment in nonstandard situations and the ability to solve problems without escalating them.
Integrity and discretion when handling confidential owner and company information.
High school diploma.

Nice To Haves

A degree.
An accounting or financial analysis background.

Responsibilities

Build and own annual budgets for every store, review them with the CEO and COO, and present them to owners.
Review monthly cash flow with owners, analyze variances, and explain performance to owners and leadership.
Serve as the primary owner liaison, lead owner meetings, and provide clear, candid performance reporting.
Manage revenue through rent increases, competitor surveys, and market monitoring.
Set and track store-level marketing goals during each budget cycle.
Ensure monthly delinquency and lien/auction compliance at every store.
Approve invoices weekly and oversee portfolio expenses.
Inspect sites for curb appeal, unit condition, maintenance, and vendor work.
Audit leases and records monthly and hold stores accountable to company policies and processes.
Recruit, hire, onboard, evaluate, coach, and develop store managers in partnership with HR.
Become a USG Certified Trainer.