Area Manager

W Services Group LLC•San Diego, CA

21d•$71,000 - $75,000

About The Position

The Area Manager owns daily service delivery within the SoCal Market (San Diego County). The role manages Contractor Partner (CP) performance, ensures service quality, and serves as the frontline problem-solver for field execution and escalations. It also involves training contractors on company standards and supporting field launches, including New Store Openings (NSOs), to ensure compliance and readiness from day one. The position works closely with contractors, site managers, and office-based market team members to maintain service standards, resolve issues, monitor performance, and communicate market conditions. The Area Manager also supports special projects and evolving business needs.

Requirements

Proficiency with MS Office, Outlook, Word, and Excel.
Ability to work independently and demonstrate attention to detail.
Team-oriented approach and positive demeanor.
Ability to multitask and be available on call as needed.
Excellent communication, organizational, and decision-making skills.
Ability to perform effectively in high-pressure, fast-paced environments.
Effective communication skills.
Valid active driver's license.
Applicants who currently own or operate a separate business entity, including a franchise, will not be considered due to potential conflicts of interest.

Responsibilities

Conduct routine site visits during service times to observe contractor performance and check that services meet company standards.
Complete quality surveys at client sites, particularly contracted locations, to assess compliance, service quality, and client satisfaction.
Build relationships with site managers and serve as a key contact for service-related issues.
Stay informed about New Store Openings and attend initial visits to ensure services are properly established.
Respond promptly to reported service issues and provide solutions.
Understand each site's history and service background to anticipate needs and maintain consistency.
Record contractor interactions, site visits, complaint resolutions, and surveys in Waves, keeping notes complete and current.
Schedule and manage site visits at least two weeks in advance using the WAVES calendar.
Manage assigned open RTS records and close them when resolved.
Keep the market team updated and participate in discussions about goals, priorities, contractor performance, and escalations.
Communicate and coordinate regularly with office-based market team members, sharing field updates and working together to resolve issues.
Build professional relationships with Contractor Partners and understand their strengths, availability, and capabilities.
Recommend contractors to the market team when service needs arise and ensure contractors understand and meet quality standards.
Work with contractors to resolve issues or arrange rework, stepping in when contractors are unresponsive or complaints arise.
Coach contractors on company processes and assist in evaluating new contractors during onboarding, including assessing their experience, equipment, and skills.
Recruit potential new Contractor Partners and complete new CP LEAD surveys as directed.
Ensure assigned contractors understand recurring service scopes and maintain real-time visibility into their performance metrics.
Monitor dashboard data, identify performance trends and recurring issues, and escalate concerns to leadership as needed.
Provide weekly updates on contractor compliance, service outcomes, and market conditions.
Take on additional responsibilities and special projects as required, and assist others based on evolving business needs.