Area Manager

Chewy•Jessup, PA

25d•Onsite

About The Position

Chewy is hiring an Area Manager for its Jessup, Pennsylvania fulfillment center. The Area Manager leads hourly associates in the accurate receiving, storage, and shipping of products and is responsible for meeting or exceeding established productivity, labor, and quality objectives. The role requires a positive, motivating leadership presence in a fast-paced e-commerce distribution environment, with a focus on supporting associates, recognizing their efforts, and maintaining a positive work environment. The Area Manager establishes and upholds operating standards, ensures associates are trained and understand expectations, and monitors performance related to safety, quality, productivity, and conduct. The role also involves handling employee questions and concerns, maintaining required documentation, investigating processes, and identifying improvements using associate feedback and data. Flexible scheduling, including nights and weekends when business requires, and possible travel are noted.

Requirements

Associate degree.
2–4 years of supervisory experience, preferably in a warehouse or distribution center environment.
Excellent interpersonal skills, oral and written communication skills, and strong attention to detail.
Intermediate computer skills, including Microsoft Office and timekeeping software solutions.
Ability to work a flexible schedule, including nights and weekends if business requires.
Position may require travel.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in Spanish.

Responsibilities

Lead hourly associates in accurately receiving, storing, and shipping products.
Meet and exceed established productivity, labor, and quality objectives.
Manage day-to-day operations in a fast-paced e-commerce distribution environment while maintaining a positive, motivating leadership presence.
Establish standards and ensure they are followed.
Work actively with associates to support their success.
Lead accurate and timely unloading and put-away of containers, ensuring containers are returned without additional charges and with 100% accuracy.
Ensure hourly associates receive accurate orientation and training, and verify that standards are understood and followed.
Observe employee activities and provide assessments and encouraging acknowledgment regarding safety, quality of work, metrics, and demeanor.
Address employee questions and concerns and follow up to maintain a positive work environment and earn trust.
Motivate, guide, and hold team associates accountable to established standards, reinforcing appropriate behavior.
Develop open lines of communication, encourage employee involvement, and recognize employee accomplishments and ideas.
Complete required documentation for attendance, efficiency, behavior, and safety tracking.
Investigate processes and drive process improvements through associate feedback, data analysis, and communicating proposed changes to achieve departmental goals.