Area Manager, Sonoma

AvantStay • Sonoma, CA

11d • $70,000 - $80,000

About The Position

AvantStay is hiring an Area Manager to oversee day-to-day operations for its short-term rental properties in the Sonoma area. The role works cross-functionally with maintenance, housekeeping, and operations teams and requires supervising staff, meeting strict deadlines, and ensuring guest and homeowner needs are addressed. The manager should live close to the market and travel frequently among properties. The position also includes rotating after-hours on-call coverage and requires availability for weekends and holidays with a flexible schedule.

Requirements

• At least 2 years of property management experience; multi-site experience and exposure to decentralized teams are sought.
• At least 1 year of people management experience.
• Homeowner relations experience is desired.
• Availability to work weekends and holidays and maintain a flexible schedule to meet business needs.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Ability to perform light maintenance tasks.
• Strong self-management and prioritization skills, with the ability to meet tight deadlines in a fast-paced environment.
• Basic skills in Microsoft Office, including Excel, Word, and PowerPoint, and CRM.

Nice To Haves

• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Supervise and manage market staff, including guest- and owner-facing staff and maintenance staff; hire, train, coach, and evaluate employees; and delegate field operations tasks.
• Serve as the primary contact for property owners, cultivate relationships, communicate with them, review owner distribution statements, and stay informed about property status.
• Oversee guest and homeowner issues and escalations, ensure timely resolution, monitor resolution quality, and take action to support satisfaction.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Supervise and coordinate housekeeping and routine vacation-rental maintenance tasks, including changing linens, moving furniture, changing light bulbs, and troubleshooting cable or Wi-Fi issues.
• Collaborate with other teams and evaluate maintenance, groundskeeping, and housekeeping operations at properties in the market.
• Perform administrative duties supporting daily operations and assign tasks to team members as needed.
• Ensure properties have appropriate inventory levels of consumables and linens.
• Conduct regular property inspections to ensure compliance with AvantStay standards and regulations.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
• Travel daily to properties in the designated area to oversee operations and ensure compliance.
• Participate in rotating after-hours on-call support for the market.

Benefits

• Salary range of $70,000–$80,000, plus performance bonus and equity.
• Unlimited paid time off, paid volunteer days, and quarterly mental health days.
• Company-sponsored medical, dental, and vision insurance.
• Team bonding and off-site events.
• Complimentary and discounted stays at AvantStay properties.
• Paid parental leave.
• Fitness stipend.
• Cell phone stipend.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed