Area Manager, Sonoma

AvantStay•Sonoma, CA

10d

About The Position

AvantStay is seeking an Area Manager to oversee daily operational activities for its properties in the Sonoma area. The role works cross-functionally with maintenance, housekeeping, and operations teams and requires supervising staff, meeting strict deadlines, and ensuring guest needs and expectations are met. The Area Manager must live close to the market and travel frequently among properties in the designated area. The Area Manager leads market staff and serves as the primary contact for property owners. The role oversees guest and homeowner issue resolution, property standards, housekeeping and routine maintenance coordination, inventory, inspections, and administrative support. Daily travel to properties is required, as is after-hours on-call availability for market support.

Requirements

At least 4 years of property management experience with multi-site locations and exposure to decentralized teams.
At least 2 years of people-management experience.
At least 2 years of homeowner-relations experience.
Availability to work weekends and holidays, with an overall flexible schedule to meet business needs.
Ability to spend most working time standing, walking, and driving to properties.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 lbs.
Ability to perform light maintenance tasks.
Strong self-management and prioritization skills, with the ability to meet tight deadlines in a fast-paced environment.
Basic Microsoft Office skills, including Excel, Word, and PowerPoint.
Ability to work in close proximity to the market and travel frequently among properties.

Nice To Haves

CRM knowledge.

Responsibilities

Directly supervise and manage market staff, including hiring, training, coaching, performance evaluation, and task delegation to field operations personnel.
Establish and cultivate relationships with AvantStay property owners by communicating with them, reviewing owner distribution statements, and staying informed about property status.
Supervise progress on guest and homeowner issues and escalations, ensure timely resolution, monitor resolution quality, and take action to support satisfaction.
Meet and maintain AvantStay standards and metrics related to owner satisfaction.
Supervise and coordinate housekeeping and routine vacation-rental maintenance, including changing linens, moving furniture, changing light bulbs, troubleshooting cable, and addressing Wi-Fi issues.
Collaborate with other teams and evaluate maintenance, groundskeeping, and housekeeping operations at properties in the market.
Perform administrative duties supporting daily operations and assign tasks to team members as needed.
Ensure homes have appropriate levels of consumables and linens.
Conduct regular property inspections to ensure compliance with AvantStay standards and regulations.
Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
Travel daily to properties in the designated area to oversee operations and ensure compliance.
Provide after-hours on-call market support.