Area Manager - Texas
About The Position
The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices in Texas. Based in Texas, the role requires regular travel between the Houston, Dallas, and Austin areas to support multiple office locations. The Area Manager translates company and regional priorities into actionable office-level plans, fosters healthy office cultures, and ensures consistent provider and client front-of-house experiences. The role calls for a strategic, growth-oriented multi-site operations leader who uses data and metrics to guide decisions and identify opportunities to improve efficiency, quality, and provider success. The Area Manager collaborates closely with the Director of Provider Services and contributes to opening and scaling markets in a fast-moving, high-growth environment. Candidates with restaurant or hospitality management backgrounds are encouraged to apply. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare practitioners, including lead sourcing, marketing, billing, and payment collection. Since opening in 2011, it has grown to support more than 2,500 mental healthcare providers and has developed the Mindful Therapy Group brand to improve access to high-quality mental healthcare.
Requirements
- At least 5 years of experience in a leadership role.
- At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
- Strong track record of strategic thinking and execution at the office or area level, with measurable improvements in performance and growth.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
- Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
- Project management experience coordinating multiple stakeholders, maintaining timelines, and communicating through milestones.
- Analytical ability to interpret data, identify trends, and develop actionable insights.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Ability to travel frequently within the designated territory, with additional travel outside the area as needed.
Nice To Haves
- Multi-location management experience.
- Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field.
- Background in restaurant or hospitality management.
Responsibilities
- Set state-specific targets for each office, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers understand, own, and report progress against those goals.
- Connect coaching, recognition, and performance management to area- and state-level KPIs, supporting accountability and continuous improvement.
- Handle escalated provider concerns and sensitive staff matters with discretion and sound judgment, escalating when appropriate.
- Provide senior leadership with insights and recommendations based on regional performance and market trends.
- Contribute to long-term strategic growth planning and translate organizational strategies into tangible team goals.
- Identify and mentor high-potential staff for future leadership roles.
- Manage and monitor day-to-day operations across multiple locations to support efficiency, productivity, and compliance with company standards.
- Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
- Analyze performance by state and office, identify over- and underperformance, and implement targeted staffing, training, or workflow action plans.
- Establish minimum performance thresholds and escalation protocols and ensure timely intervention and follow-through when targets are missed.
- Partner with finance, client services, and provider services leadership to forecast volume and revenue growth, track actuals against plan, and flag risks and opportunities.
- Use performance and growth data to prioritize resources, workflow adjustments, and process improvements, and document their impact on key metrics.
- Lead projects that expand services, improve operations, and enhance provider satisfaction and client care.
- Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
- Connect office-level operations with regional leadership and ensure priorities are communicated, understood, and implemented.
- Provide the Regional Manager and Director of Provider Services with regular, structured updates and reports on area performance, challenges, and opportunities.
- Communicate field-informed insights and recommendations to support regional decision-making.
- Ensure office teams understand company initiatives, goals, and changes and translate them into day-to-day actions and behaviors.
Benefits
- 75% coverage of health, dental, and vision benefits plan.
- 401(k) savings plan with employer matching upon eligibility.
- Eight paid holidays per year.
- 15 PTO days accrued in the first year.
- Professional and career development opportunities.
- Compensation evaluated consistently, with opportunities for growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
