Area Manager - Texas

Mindful Support Services•Austin, TX

4d•$75,000 - $85,000

About The Position

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices in Texas. Based in Texas, the role translates company and regional priorities into actionable office-level plans, fosters strong office cultures, and ensures provider and client front-of-house experience standards are consistently met. The Area Manager uses data and metrics to guide decisions and identifies opportunities to improve efficiency, quality, and provider success while collaborating closely with the Director of Provider Services. This role oversees day-to-day operations across multiple locations and partners with office leaders to set goals, monitor performance, manage escalations, and develop targeted improvement plans. The Area Manager also supports strategic growth, leads operational projects and change initiatives, and communicates area performance, challenges, and opportunities to regional leadership. Regular travel between Houston, Dallas, and Austin is required, with additional travel outside the area as needed.

Requirements

At least 5 years of experience in a leadership role.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable improvements in performance and growth.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
Project management experience coordinating multiple stakeholders, maintaining timelines, and communicating through project milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory and outside the area as needed.

Nice To Haves

Multi-location management experience.
Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field.
Background in restaurant or hospitality management.

Responsibilities

Set clear, state-specific targets for each office and ensure Office Managers understand, own, and regularly report progress against them.
Connect coaching, recognition, and performance management to area and state-level KPI achievement.
Handle escalated provider concerns and sensitive staff matters with discretion and sound judgment, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term organizational growth strategies and translate them into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor day-to-day operations across multiple locations to ensure efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
Analyze performance by state and office, identify underperformance and overperformance, and implement action plans involving staffing, training, or workflow changes.
Establish minimum performance thresholds and escalation protocols, and ensure timely intervention and follow-through.
Partner with finance, client services, and provider services leadership to forecast area volume and revenue growth, track actuals against plan, and flag risks and opportunities.
Use performance and growth data to prioritize resources, workflow adjustments, and process improvements, and document their impact on key metrics.
Translate regional and company strategies into office-level objectives and team goals.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office-level operations with regional leadership and ensure priorities are communicated, understood, and implemented.
Provide structured updates and reports on area performance, challenges, and opportunities to the Regional Manager and Director of Provider Services.
Ensure office teams understand company initiatives, goals, and changes and translate them into day-to-day actions.