Area Manager - Texas

Mindful Support Services•Houston, TX

4d•$75,000 - $85,000

About The Position

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices in Texas. Based in Texas, the role translates company and regional priorities into actionable office-level plans, fosters healthy office cultures, and ensures provider and client front-of-house experience standards are consistently met. The Area Manager works closely with the Director of Provider Services and leads with a strategic, growth-oriented mindset, using data and metrics to inform decisions and identify opportunities to improve efficiency, quality, and provider success. The role is suited to a multi-site operations leader who thrives in a fast-moving, high-growth environment and is energized by opening and scaling new markets. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare practitioners, including services related to lead sourcing, marketing, billing, and payment collection. The company says it has supported more than 2,500 mental healthcare providers since opening in 2011 and has built the Mindful Therapy Group brand to improve access to high-quality mental healthcare. The Area Manager manages daily operations and performance across multiple locations; leads and develops office management staff; supports strategic growth and change initiatives; and serves as a connection between office teams and regional leadership. The position is full-time, Monday through Friday, and requires frequent travel between the Houston, Dallas, and Austin metro areas, with additional travel outside the area as needed.

Requirements

At least 5 years of experience in a leadership role.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable performance and growth improvements.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate teams to achieve goals.
Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
Demonstrable project management experience, including coordinating multiple stakeholders, maintaining timelines, and communicating through project milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory, with additional travel outside the area as needed.

Nice To Haves

Multi-location management experience is strongly preferred.
A bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is preferred but not required.
Candidates with restaurant or hospitality management backgrounds are highly encouraged to apply.

Responsibilities

Set state-specific office targets, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers understand, own, and report progress against goals.
Connect coaching, recognition, and performance management to area- and state-level KPIs, reinforcing accountability and continuous improvement.
Handle escalated provider concerns and sensitive staff matters with discretion and sound judgment, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term organizational growth strategy and translate strategic priorities into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor day-to-day operations across multiple locations to support efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
Analyze performance by state and office, identify underperformance and overperformance, and implement targeted staffing, training, or workflow action plans.
Set minimum performance thresholds and escalation protocols for offices or states below target, ensuring timely intervention and follow-through.
Partner with finance, client services, and provider services leadership to forecast area volume and revenue growth, track actuals against plan, and flag risks and opportunities.
Use performance and growth data to prioritize market resources, workflow adjustments, and process improvements, and document their impact on key metrics.
Translate regional and company strategies into office-level objectives and team goals.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care in the area.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office-level operations with regional leadership and ensure priorities are communicated, understood, and implemented.
Provide the Regional Manager and Director of Provider Services with regular structured updates and reports on area performance, challenges, and opportunities.
Share field-informed insights and recommendations to support regional decision-making.
Ensure office teams understand company initiatives, goals, and changes and translate them into day-to-day actions and behaviors.