Area Manager

Marsden Services•Wausau, WI

About The Position

The Area Manager is responsible for day-to-day operational management of assigned accounts in the greater Wausau market. Employed by CleanPower, a subsidiary of Marsden Services, the Area Manager supervises and coordinates associates' activities, including cleaning, safety, and maintaining the contracted scope of work. The role emphasizes leadership and retention, daily employee engagement, positive client relationships, identifying service improvements and growth opportunities, and proactively leading safety initiatives.

Requirements

At least 2 years of management experience.
Experience managing front-line service employees across multiple sites.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Valid driver's license and proof of insurance.
Proficient written and verbal English communication.
Ability to work in a fast-paced environment with changing priorities.
Coaching mindset and commitment to supporting the team.
Ability to formulate directions clearly and convey expectations and measures of success.
Ability to build authentic relationships within the organization, with customers, and with the community.
Strong employee and client focus.
Sound decision-making and creative problem-solving skills.
Integrity, credibility, and commitment to organizational values.
Exceptional communication, organizational, and interpersonal skills, with a strong ability to make decisions.
Ability to complete a pre-employment drug screen and criminal background check.

Nice To Haves

Previous budgeting and/or profit-and-loss experience.
High school diploma or GED (highly preferred).

Responsibilities

Oversee the general cleanliness of assigned locations and the cleaning team, including sweeping, mopping, dusting, trash pickup, and restroom servicing.
Serve as the primary client contact for assigned accounts, maintain regular face-to-face interaction, and proactively resolve operational issues.
Investigate customer complaints, make follow-up calls, document findings, and communicate recommended action plans to the Senior Operations Manager.
Complete safety audits and conduct safety training.
Assign tasks to associates and inspect completed work for conformance to standards.
Assist the Senior Operations Manager with coaching, developing, and training staff to meet account needs.
Identify and mentor associates for future leadership roles.
Manage E-Hub timekeeping and general payroll duties, including checking the timekeeping system to verify employees are or have been at job sites.
Attend and actively participate in regional and corporate management meetings.
Observe operations and suggest improvements to efficiency, account growth, and service.
Lead safety initiatives to help ensure a safe work environment.