Area Manager

Cozzini Bros.•Boston, MA

25d

About The Position

Cozzini Bros. is seeking an experienced Area Manager based in the Boston, Massachusetts region. The Area Manager oversees all aspects of operations in the appointed area, including route delivery operations, new business generation where the area has no separate new-business function, and administration. The position supports the company’s growth while developing and managing employees and maintaining customer service and operational standards. The role includes responsibility for recruiting, hiring, training, coaching, motivating, and evaluating personnel; overseeing customer service, routes, vehicles, facilities, inventory, and the sharpening-center interface; achieving area sales goals; and ensuring accurate paperwork, cash handling, safety reporting, and expense management. The role may require overnight travel and providing route coverage during vacations, absences, and holiday weeks. The salary range is $75,000–$80,000, with the opportunity to earn a 25% quarterly bonus. A company vehicle is provided for work use, with gas, service and maintenance, and insurance paid by the company.

Requirements

Valid driver’s license.
Pass pre-employment drug and background tests.
Meet pre-employment and periodic motor vehicle record requirements under the company’s Fleet Safety Program.
Ability to lift up to 50 pounds repetitively and to reach, twist, turn, bend, climb, and pull.
Willingness to travel overnight at times.
Strong oral, written, and listening communication skills, with a commitment to communicate actively with employees, peers, and headquarters personnel.
Ability to develop subordinates’ skills and competencies through training, development, and motivation.
Demonstrated leadership qualities and managerial ability to lead a team, hire and fire, and manage daily area operations.
Demonstrated executive skills, integrity, and honesty, including building mutual respect and trust, meeting commitments, and following company policies and procedures.
Strong customer-service and customer-satisfaction orientation.
Ability to make decisions using logical assumptions and sound judgment, including considering alternative courses of action.
Ability to remain stable in challenging, high-stress situations with multiple deadlines.
Strong work ethic, willingness to work long hours when necessary to achieve company goals, and high work standards that serve as a model for employees.

Responsibilities

Recruit and hire high-quality personnel; provide training and explain position requirements.
Coach, motivate, and regularly evaluate employees, including periodically riding routes and accompanying new-business personnel to assess performance and provide coaching.
Maintain employee grooming and appearance standards, attendance records, and vacation schedules; ensure employees follow company policies and procedures.
Maintain customer goodwill through high-quality products and complete daily deliveries; resolve service problems promptly and address their root causes where possible.
Personally review customer requests to cancel service to identify opportunities to retain business or correct systemic issues.
Maintain and periodically optimize route structure, oversee inventory exchanges with the sharpening center, and provide route coverage when drivers are absent or during holiday weeks.
Oversee company vehicles, driver compliance with fleet safety procedures, facility upkeep and cleaning, and efficient coordination with the sharpening center.
Maintain accurate rental and sales equipment inventory and coordinate replenishment with headquarters.
Achieve assigned area sales goals, develop plans and reporting to monitor progress, and sell additional business to existing accounts personally and with route sales personnel.
Develop a system to generate and process sales leads; oversee price increases as directed by the Regional General Manager; monitor competitive activity and inform the Regional General Manager.
Debrief drivers and ensure checkout, cash collection, deposit, and paperwork procedures are followed.
Ensure accidents and injuries are reported promptly and in accordance with company procedures.
Assist headquarters with accounts receivable collection as requested; oversee area operating expenses; and support company improvement activities as directed by the Regional General Manager.