Area Manager

Allied Universal • Washington, DC

12d

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites and ensure customer satisfaction through timely, quality service within established budgets. The role includes managing employees, supporting customer accounts, and maintaining service standards and required records.

Requirements

• High school diploma or equivalent.
• At least two years of management experience in a service-related industry; janitorial industry experience preferred.
• Business-level oral and written communication skills, including fluency in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

• Bilingual in Spanish.
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor-care techniques, including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Responsibilities

• Select and place janitorial personnel; make hiring decisions, conduct performance appraisals, and create career development and performance improvement plans.
• Champion the company’s strategic principles, core values, and people culture.
• Assign duties and tasks, inspect work for cleanliness and completion, and review performance to ensure service quality.
• Determine work procedures and prepare schedules while keeping accounts within labor budgets.
• Conduct new-hire orientation, safety training, and job training.
• Prepare and review required paperwork, including timesheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
• Support employee relations, coach and counsel employees, and help resolve workplace issues.
• Visit customer accounts regularly to build relationships and ensure service quality.
• Resolve customer problems and complaints promptly and document customer contacts and concerns; coordinate follow-through to resolve issues.
• Monitor accounts for work-order opportunities and additional work that could be added to contracts.
• Complete and record mandatory Quality Control site visits.
• Spend time at account locations to support customer needs and desired outcomes.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED