Area Manager

Asset Living•Orlando, FL

19d•Hybrid

About The Position

The Area Manager oversees the operations of several multifamily housing communities under the supervision of the Regional Manager. The role manages personnel, leasing, maintenance, financial, administrative, and risk-management activities. The position includes travel estimated at 25–50% of work time annually for property visits, conferences, training, or other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an exhaustive or permanent list of duties; additional duties or responsibilities may be assigned by a supervisor.

Requirements

High school diploma or equivalent.
At least 3 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and perform all on-site software functions.
Basic computer skills.
Basic knowledge of Fair Housing Laws and OSHA requirements.
Ability to travel, estimated at 25–50% of work time annually.

Nice To Haves

Bachelor’s degree, or four years of experience in the housing industry.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification.

Responsibilities

Screen, hire, train, coach, and develop on-site staff using company techniques and directives.
Provide ongoing staff training, coaching, counseling, and guidance in line with company training benchmarks.
Prepare daily and weekly office and maintenance staff schedules and assignments.
Address performance problems, document them, communicate with the Regional Manager, Senior Vice President, and HR, and terminate staff when appropriate.
Promote staff harmony and performance through support and effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop annual operating budgets and forecasts.
Monitor proposals and contracts for large site projects and check work in progress.
Monitor timely receipt and reconciliation of deposits, rent collections, and charges, and ensure submissions are timely.
Monitor and approve timely receipt, reconciliation, and coding of vendor invoices.
Ensure property closeout is timely and ownership financial reports are accurate.
Develop annual marketing plans and use marketing strategies and systems.
Ensure effective leasing techniques, follow-up, lease signing and documentation, and accurate, current reporting.
Handle resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident retention programs, such as resident functions, promotions, and newsletters.
Show and lease properties to prospective residents and facilitate move-ins.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property emergency team and ensure emergencies involving staff, residents, or buildings are handled according to company guidelines to minimize liability.
Manage customer service and monitor maintenance staff responsiveness and service-request turnaround.
Maintain property appearance and ensure repairs are identified and completed promptly through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining bids or pricing and addressing inadequate vendor service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking unit readiness and work orders.
Travel for property visits, conferences, training sessions, and other business-related activities as needed.