Area Manager

Paschal Air, Plumbing & Electric • Springfield, MO

21d

About The Position

Paschal Home Services is seeking a results-driven Area Manager to lead daily operations across HVAC, Plumbing, and Electrical divisions within an assigned area. Reporting to the Regional General Manager (RGM), the Area Manager directly leads department managers, drives operational performance, and ensures teams consistently deliver World Class Service.

The role focuses on developing people, solving problems, and driving results while building high-performing teams and maintaining a culture of accountability, teamwork, and customer service. The Area Manager partners with regional leadership to execute business strategies and continuous improvement initiatives. The position may offer a pathway to a Regional General Manager role as the company grows.

Paschal Home Services is a privately held home services provider with 13 locations and more than 400 employees. The company describes its focus as long-term growth, culture, and doing things the right way, and states that it is not private equity backed.

Requirements

• At least 5 years of progressive operational leadership experience, preferably in residential home services or a related service industry.
• Proven ability to lead, develop, and hold managers accountable.
• Strong understanding of operational KPIs, financial performance, labor productivity, and profitability.
• Experience managing HVAC, Plumbing, Electrical, or similar field service operations.
• Hands-on leadership style and willingness to be actively involved in daily operations.
• Data-driven and decisive, with comfort addressing performance challenges.
• Strong communication, problem-solving, and organizational skills.
• Ability to balance customer experience, employee engagement, and financial results.
• Valid driver's license and ability to travel throughout the assigned area.

Nice To Haves

• Experience with ServiceTitan or similar field service management software.

Responsibilities

• Oversee daily operations across HVAC, Plumbing, and Electrical divisions within the assigned area.
• Lead department managers to ensure consistent execution of company standards, processes, and operational KPIs.
• Monitor performance, identify improvement opportunities, and implement corrective action plans.
• Drive technician productivity, operational efficiency, service quality, and customer satisfaction.
• Maintain an active field presence, support managers, and ensure accountability at every level.
• Drive area-level revenue, gross profit, labor productivity, and expense targets.
• Review operational and financial performance, identify trends, and pursue opportunities to improve profitability.
• Hold department managers accountable for KPIs, including conversion rates, average tickets, callbacks, and technician productivity.
• Partner with the RGM to execute business plans, manage resources, and achieve financial objectives.
• Identify and implement opportunities to improve efficiency, reduce costs, and maximize performance.
• Directly supervise, coach, and develop HVAC, Plumbing, and Electrical Department Managers.
• Establish clear expectations, provide ongoing feedback, and hold managers accountable for results.
• Build leadership bench strength and support succession planning.
• Partner with Recruiting and HR to attract, hire, develop, and retain operational talent.
• Foster a culture of ownership, teamwork, accountability, and continuous improvement.
• Ensure consistent delivery of World Class Service across all divisions.
• Monitor customer satisfaction, service quality, and recurring customer concerns.
• Partner with department managers to resolve escalated issues and implement lasting solutions.
• Reinforce safety, professionalism, and company standards across field operations.
• Work with the RGM to execute regional priorities and operational initiatives.
• Partner with Recruiting, Training, Marketing, Finance, and other support teams to improve business performance.
• Support staffing plans, training initiatives, and operational improvements.
• Communicate performance results, challenges, and opportunities to regional leadership.

Benefits

• Competitive base salary and performance-based incentive opportunity.
• Comprehensive benefits package, including medical, dental, vision, and retirement plans.
• Opportunity to lead and develop high-performing teams across multiple service divisions.
• Career growth opportunities within an expanding organization.
• Long-term leadership stability at a privately owned company that is not private equity backed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed