Area Manager

Indochino Showroom•Dedham, MA

3d•Onsite

About The Position

The Area Manager is the showroom leader for Dedham, with full accountability for sales, profitability, staffing, scheduling, client experience, fit, visual presentation, inventory, and operating standards. The role builds and executes weekly business plans, leads from the sales floor, coaches the team, manages labor and coverage, and maintains a strong pipeline of appointments and client opportunities. As the District Manager’s primary point person in the Boston market, the Area Manager provides visibility into performance, staffing, client issues, operational risks, and local opportunities. The role supports Boston showrooms, coordinates market execution, reinforces company and district priorities, shares effective practices, and recommends solutions to recurring barriers. The Area Manager uses retail data to improve sales and operating results, owns client service and escalations, recruits and develops talent, and maintains fit, quality, and tailoring standards. The role also manages controllable expenses, labor, compliance, showroom presentation, reporting, and cross-functional partnerships. This is an in-person role based primarily in the Dedham showroom, with regular local travel throughout the Boston market and occasional travel outside the market based on business need. The schedule must flex to support peak client demand, including evenings, weekends, holidays, events, and urgent market needs.

Requirements

At least 4 years of progressive retail leadership experience in a client-driven environment, including direct responsibility for a showroom or store team.
Demonstrated ability to improve sales performance, conversion, client experience, labor productivity, and team execution through hands-on leadership and coaching.
Strong commercial judgment and ability to analyze retail metrics, identify root causes, and translate insights into clear action.
Proven success recruiting, developing, retaining, and holding teams accountable in a fast-moving environment.
Strong communication and influencing skills, including the ability to lead peers and partner cross-functionally without relying on title alone.
Commitment to mastering INDOCHINO’s fit and product standards.
Organized, decisive, calm under pressure, and able to balance immediate showroom needs with broader market priorities.
Comfort using retail systems, scheduling tools, reporting, and performance data to manage the business.
Ability to work in person primarily at the Dedham showroom and travel regularly throughout the Boston market, with occasional travel outside the market.
Schedule flexibility to support peak client demand, including evenings, weekends, holidays, events, and urgent market needs.
Regular presence on the showroom floor and ability to perform the core duties of a showroom leader.

Nice To Haves

Multi-unit or market leadership experience.
Knowledge of menswear, made-to-measure, fit, tailoring, or fashion apparel.

Responsibilities

Own Dedham showroom sales, profitability, staffing, scheduling, client experience, fit, visual presentation, inventory, and operating standards.
Build and execute a weekly business plan to convert appointments and walk-ins, improve conversion, grow complete-look selling, and deliver sales to forecast and prior year.
Lead from the sales floor during peak demand and coach the team on the sales process, product storytelling, appointment quality, and follow-up.
Schedule according to business demand, manage labor responsibly, and ensure appropriate leadership and selling coverage.
Maintain an active pipeline of appointments, client follow-up, held orders, and open opportunities.
Serve as the District Manager’s primary point person in the Boston market, communicating performance, staffing, client issues, operational risks, and local opportunities.
Maintain a regular presence across assigned Boston showrooms while balancing market support with leadership of the Dedham team.
Translate company and district priorities into local actions, reinforce standards, and follow through on commitments with showroom leaders.
Coordinate market execution during promotions, events, staffing gaps, leadership absences, operational rollouts, and periods of elevated client demand.
Share effective practices across showrooms, identify recurring barriers, and recommend solutions to the District Manager and support teams.
Use sales and traffic data to identify root causes and take timely action across sales, appointments, conversion, AOV, NRP, UPT, walk-ins, and order volume.
Hold the Dedham team accountable for sales behaviors, daily goals, client outreach, and performance expectations.
Coach Boston showroom leaders and support action planning when performance, behaviors, or execution fall below standard.
Understand local market conditions, client patterns, competitive activity, and partnership opportunities that can generate traffic and strengthen market awareness.
Connect business decisions to revenue, profitability, labor, client impact, and long-term market health.
Ensure consistent, confident, personalized client experiences before, during, and after appointments.
Monitor client feedback, satisfaction, appointment quality, and service-recovery trends; address breakdowns and coach underlying behaviors.
Own escalated Dedham client concerns and support market escalations when requested, working with the District Manager and support teams on resolutions.
Recruit, hire, onboard, coach, and retain a high-performing Dedham team, filling openings promptly and maintaining a talent pipeline.
Set role expectations, provide feedback and recognition, and address missed standards consistently.
Identify emerging leaders, create development plans, and provide stretch opportunities across the Boston market.
Support showroom leaders with coaching, training reinforcement, and performance conversations while keeping the District Manager informed.
Build a culture of accountability, inclusion, recognition, and teamwork that reflects company standards and values.
Maintain knowledge of measurement, fit, and garment processes and ensure the Dedham team follows current fit standards and validation practices.
Review remake, repeat-remake, alteration, and fit trends; identify root causes and implement documented coaching or corrective actions.
Partner with Fit & Quality leadership and local tailoring resources to improve first-time fit, alteration timeliness, client communication, and cost control.
Reinforce measurement validations, order reviews, and coaching that reduce preventable remakes.
Manage controllable expenses and labor, understand profit drivers, and identify opportunities to improve productivity and profitability.
Ensure compliance with company policies, safety practices, opening and closing procedures, cash controls, inventory processes, data privacy, and operational rollouts.
Maintain visual, merchandising, product, promotional, and showroom presentation standards and reinforce them across the Boston market.
Complete business reviews, visit recaps, action plans, and required reporting accurately and on time, escalating risks promptly.
Partner with Retail Operations, Retail Strategy, Fit & Quality, People & Culture, Marketing, and other support teams to remove barriers and improve execution.