Area Manager

Cardinal Group Companies•Ferguson Township, PA

11d

About The Position

As the Area Community Manager, you are responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for the resident and the community over several close, geographically located communities. Areas not to exceed four (4) communities, including their primary community.

Requirements

Must have one (1) year of experience as a Community Manager with Cardinal Group and two (2) years’ experience as Community Manager in residential property management.
Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.
Must have reliable transportation to travel between communities up to 20% of the time.
Working knowledge of Microsoft Office Word, Excel and Google Platform.
Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
Ability to note deviations from financial plan, determine causes and to provide recommendation to the company on required action plans.
Strong written and verbal communication skills.
Ability to understand and carry out industry specific written and oral direction.
Positive, innovative approach to problem solving.
Presents ideas in clear, concise, understandable and organized.
Ability to work independently as a project leader and team member.
Ability to relate well with others even while working at a distance or remotely.
Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
Excellent time management and general organization skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience is required.
Ability to embody the Cardinal Culture and Cardinal’s Core Values every day and bring them to multiple sites and large teams.

Responsibilities

Maintain all responsibilities of Community Manager for the assigned communities, via direct oversight of the primary community. As well as act as an advisor with responsibilities of sister communities.
Mentor and assist with day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep at sister communities with the area of communities assigned to you.
Demonstrate a positive, professional and client-oriented attitude about the company with team members, residents, clients and the public.
Strive for improvements in communities’ performance to meet or exceed annual financial and operational goals at all communities assigned to you.
Successfully lead onsite maintenance team members, office and leasing team members at main community and assist with sister communities assigned to you.
Assist with resident relations as they pertain to coordinating request for repairs and maintenance, understanding of rent charges, lease issues, and other resident concerns at main community and assist with those needing to be escalated before going to a cell team member.
Coordinate collection and documentation of all revenues following lease obligation of residents at main community and assist team members at sister communities assigned to you.
Participate in Cardinal U trainings as required and additional training if pursuing additional development and growth.
Monitor team member participation in Cardinal U, training webinars and professional development.
Travel to sister communities at least twice per month.
Provide insight on data integrity for all communities prior to submission to HQ.
Champion Cardinal Culture through all communities.
Review Budget Comparison each month for all communities. Discuss variances with Community Managers of designated area.
Review A/R with notes each month and send course of action recommendations to APM.
Provide additional oversight for quality of payables, quality of collections submissions and reclass and accruals.
Work with onsite CWOL trainers to ensure best pre-leasing practices including conducting onsite shops, shadowing tours and listening to phone calls.
Ensure Entrata Dashboard best practices are consistent ensuring functionality and minimizing inundation of dead leads.
Review Cardinal U compliance each week and help provide coverage for teams when a team member needs to complete courses.
Identify number of reviews coming in for the month against goals to improve and maintain ORA score per company standards.
Work with teams on how to overcome objectives to secure reviews.
Identify trends in online reviews to provide recommendations to improve onsite operations/practices.
Assist with recruiting and Newton accountability for all communities. In the event that there is a vacancy in Community Manager, the Area Manager will become primary point of contact and will be designated as the hiring manager for the open position.
Assist with new team member onboarding and training as needed.
Provide leadership to Community Managers and Maintenance Team Leads of designated area communities.
Provide additional onsite oversight such as lease file audits, community report cards, and White Glove report for all communities.