Area Manager

Cozzini Bros., Inc. • Boston, MA

26d • $75,000 - $80,000

About The Position

Cozzini Bros. is hiring an experienced Area Manager based in the Boston, Massachusetts region. The role oversees all aspects of company operations in the assigned area, including route delivery, new business generation where no separate function exists, and administration. The Area Manager leads and develops employees, maintains customer service and delivery standards, drives sales growth, and oversees the area's facilities, vehicles, inventory, paperwork, and expenses. The position may require overnight travel and route coverage when drivers are unavailable or during holiday weeks.

Requirements

• Valid driver's license.
• Pass pre-employment drug and background tests.
• Meet pre-employment and periodic motor vehicle record requirements in the company's Fleet Safety Program.
• Ability to lift up to 50 pounds repetitively and to reach, twist, turn, bend, climb, and pull.
• Ability to travel overnight at times.
• Strong oral, written, and listening communication skills, with active communication with subordinates, peers, and headquarters personnel.
• Ability to develop subordinate employees' skills and competencies through training, development, and motivational activities.
• Demonstrated leadership qualities and managerial skills to lead a team, hire and fire, and manage daily area operations.
• Demonstrated executive skills, integrity, and honesty, including building mutual respect and trust, meeting commitments, and following company policies and procedures.
• Strong customer service orientation and commitment to customer satisfaction.
• Ability to make decisions using logical assumptions and sound judgment, including evaluating alternative courses of action.
• Ability to maintain stable performance in stressful situations with multiple deadlines.
• Strong work ethic, willingness to work long hours when necessary to achieve company goals, and high work standards that set an example for subordinate employees.

Responsibilities

• Recruit and hire personnel, provide training and role expectations, and coach, motivate, and evaluate employees.
• Periodically accompany drivers and new business personnel on routes or calls to assess performance and provide coaching.
• Maintain employee grooming and appearance standards, attendance records, vacation schedules, and compliance with company policies and procedures.
• Maintain customer goodwill by ensuring high-quality products and complete daily deliveries on all routes.
• Resolve service issues promptly, address root causes, and personally review customer requests to cancel service.
• Maintain and periodically optimize route structures and oversee inventory exchanges with the sharpening center.
• Oversee company vehicle appearance, maintenance, care, and driver compliance with fleet safety procedures.
• Oversee facility upkeep, maintenance, and regular cleaning.
• Ensure timely, efficient, and cost-effective coordination with the sharpening center.
• Maintain accurate rental and sales equipment inventory and coordinate proactive replenishment with headquarters.
• Provide route coverage when drivers are on vacation or unavailable and during holiday weeks.
• Achieve assigned sales goals, develop plans to meet them, and monitor performance against goals.
• Sell additional business to existing accounts personally and with route sales personnel.
• Develop systems for generating and processing sales leads to grow the customer base.
• Oversee price increases as directed by the Regional General Manager, monitor competitive activity, and keep the Regional General Manager informed.
• Debrief drivers and ensure company checkout procedures are followed.
• Oversee compliance with cash collection and deposit procedures.
• Ensure route and new business paperwork is accurate, neat, timely, and compliant with company procedures.
• Ensure accidents and injuries are reported promptly according to company procedures.
• Assist with accounts receivable collection as requested by headquarters personnel.
• Oversee area operating expenses and promote fiscal prudence.
• Assist with company improvement activities as directed by the Regional General Manager.

Benefits

• Opportunity to earn a quarterly bonus of 25%.
• Company vehicle for work use, with gas, service and maintenance, and insurance paid by the company.
• Opportunity to learn new skills, develop existing skills, work on new projects, and participate in company growth activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed