Area Manager - Lakewood, NJ

Unity Bank•Lakewood, NJ

6d•$83,200 - $112,600

About The Position

The Area Manager is responsible for effectively managing the branches within a defined area, leading branch teams, and working with a commercial lender to sell bank loan and deposit products while delivering exceptional customer service. The role oversees branch operations managers to ensure adequate staffing, optimal service, compliance with policies and procedures, and satisfactory audit results. The Area Manager serves as a liaison between the bank and local communities through business development, community events, and participation in local organizations, boards, and committees. The role is accountable for meeting sales and service goals, managing branch budgets, and developing high-performing teams. This position requires a bachelor's degree in business, finance, or a related field, five years of management experience in retail banking, and three years of experience in sales and customer service. The role also requires strong banking, sales, management, communication, analytical, computer, and supervisory skills, as well as adherence to applicable banking laws, regulations, and internal compliance requirements.

Requirements

Bachelor's degree in business, finance, or a related field.
Five years of management experience in a retail banking environment.
Three years of experience in sales and customer service.
Strong knowledge of customer needs assessment, customer service quality standards, and customer satisfaction evaluation.
Expert knowledge of banking principles and practices.
Knowledge of banking products, services, and systems.
Expert knowledge of selling practices and activities.
Strong knowledge of business administration and management theories, principles, and practices.
Excellent oral and written communication skills.
Excellent computer skills in a Microsoft Windows environment, including proficiency in Word and Excel.
Strong reasoning and critical-thinking skills, including the ability to define problems, collect data, establish facts, draw valid conclusions, and assess alternative solutions.
Ability to set clear expectations, stimulate learning and performance improvement, empower others, and provide constructive feedback.
Ability to collaborate, build effective relationships, and use tact and diplomacy.
Ability to listen attentively and understand others' points of view.
Ability to calculate discounts, interest, commissions, proportions, and percentages, and apply basic algebra concepts.
Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications.
Ability to present information and respond to inquiries from management, peers, staff, and the public.
Ability to write reports and business correspondence and communicate clearly in writing and speech.
Ability to work independently.
Ability to directly supervise subordinate staff and provide guidance and direction to team members.
Attention to detail and thoroughness in completing job duties.
Ability to monitor performance and take corrective action or make improvements.
Strong coordination, organization, planning, prioritization, and time-management skills.
Honesty, integrity, ethical behavior, and willingness to take on responsibility and challenges.

Responsibilities

Develop and expand relationships with individual and commercial customers and prospects through business development calls and site visits.
Perform required site visits for assigned branches.
Build customer relationships by listening, assessing needs, and recommending and selling appropriate products and services.
Work with a commercial lender to achieve loan and deposit goals.
Meet individual and branch sales and service goals through sales practices, customer service, referrals, and resolution of customer issues.
Create branch sales plans and lead sales activities, including call reports, conference calls, sales meetings, cold calling, promotional events, branch huddles, and daily sales coaching.
Inform team members about organizational strategies and initiatives.
Promote the bank's community brand through local organization memberships, sponsorships, advertising, and charitable donations.
Participate in community events, initiatives, and volunteer activities.
Manage branch budgets, control expenses and overtime, monitor expenditures, and comply with operating policies and procedures to avoid losses.
Ensure assigned branches maintain satisfactory audit ratings.
Evaluate staffing needs and interview and select employees to fill vacancies.
Participate in hiring, coaching, and performance management to develop high-performing sales and service teams.
Oversee operations managers' management of staff performance and adherence to quality standards, deadlines, and procedures; address errors and problems as needed.
Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Identify staff development needs and coach and train operations managers.
Work with operations managers to evaluate staff performance and recommend appropriate actions.
Assist operations managers with discussions about staff performance problems and efforts to identify and resolve underlying issues.
Communicate regularly with customers, business associates, referral sources, and the general public.
Maintain technical and professional knowledge through education, training, certifications, publications, networking, professional associations, and awareness of legal, policy, and procedural changes.
Stay informed about industry changes, trends, and best practices.
Perform cash handling and other operational functions as necessary.
Adhere to applicable laws, regulations, compliance training, and bank policies and procedures.