Area Loss Prevention Manager - NJ/NY

Uniqlo•Menlo Park, NJ

1d•Onsite

About The Position

The Area Loss Prevention Manager oversees the Loss Prevention program and assigned LP personnel across multiple store locations in the New Jersey/New York area, including Jersey Gardens Mall, Menlo Park Mall, Newport Centre Mall, and Staten Island. The role works closely with area management overseeing Store Operations, HR, and store personnel, with the goal of improving loss ratios and preventing losses related to fraud, theft, and operational inaccuracies. The ability to commute among assigned worksites, including multiple sites in one day when needed, is an essential function of the position. The manager oversees hiring, training, and performance of Loss Prevention staff; develops and audits shortage action plans; manages internal and external investigations; and maintains loss prevention and security technology. The role also oversees inventory processes across locations and evaluates warehouse and supply-chain security controls. Full-time availability requires an average of 32 or more hours per week based on business seasonality and availability for at least a five-day work week. Peak season is September through December.

Requirements

Minimum 3–5 years of retail Loss Prevention management experience.
High school diploma or equivalent.
Extensive experience in internal investigations and ability to independently conduct internal interviews.
Significant experience managing external apprehension programs.
Ability to interface with law enforcement and legal professionals on criminal and civil matters.
Experience with security technology, CCTV, covert surveillance, Electronic Article Surveillance, and burglar and fire alarm systems.
Working knowledge of system networking and IP configurations.
Working knowledge of RFID systems and technology, including EAS, stock management, shipping, and receiving.
Excellent communication skills, both verbal and written.
Strong strategic skills, sound business judgment, and consultative skills with all levels of management.
Excellent presentation skills.
Proficiency in MS Office applications, including Excel, Word, Outlook, PowerPoint, and Access; qualifications also mention basic knowledge of computer applications such as Excel, Word, and PowerPoint.
Excellent time management and ability to prioritize and multitask.
Proficiency in conducting investigations and integrity interviews.
Ability to travel to stores within the assigned area and maneuver around sales floors, stock rooms, and offices.
Availability for an average of 32 or more hours per week based on business seasonality and a minimum five-day work week.

Nice To Haves

College degree preferred.
WZ interviewing certification strongly preferred.
LPC certification strongly preferred.

Responsibilities

Hire, manage, and train Loss Prevention staff at assigned locations.
Create, implement, and audit shortage action plans in assigned stores.
Develop innovative ideas and effective solutions to reduce operational loss.
Manage, maintain, and troubleshoot Loss Prevention equipment, including CCTV, access control, EAS, and alarm systems.
Manage internal and external investigation programs targeting theft and fraud, and complete investigations promptly using interview and interrogation techniques, including the WZ Method.
Conduct internal interviews, including telephone or remote interviews with employees when appropriate.
Secure evidence, including written statements, to support prosecution.
Enforce Loss Prevention department and company policies and standards.
Implement and manage training and awareness programs across store operations.
Build positive business relationships within and outside the company, including with law enforcement and Retail Loss Prevention contacts.
Oversee inventory processes across multiple locations, including planning, preparation, execution, and reconciliation of results.
Promote accountability and manage the performance of remote personnel with varying skill sets.
Suggest and implement physical security controls for warehouses and the supply chain.
Visit warehouse facilities to evaluate security controls and work with third-party vendors to investigate store delivery errors.
Travel among assigned stores and work sites as required.

Benefits

Medical, dental, and vision coverage for eligible employees.
401(k) plan with 100% match on the first 3% contributed and 50% match on the next 2%.
Paid parental leave for full-time employees.
Life insurance.
Short-term and long-term disability insurance for full-time employees.
HSA/FSA options.
Employee Assistance Program for full-time employees.
Vacation and personal time off for full-time employees.
Sick and wellness time off.
30% employee merchandise discount.
Commuter benefits.
Career advancement opportunities for driven team members who consistently deliver strong results.