Area Manager

Low Income Housing Institute•Seattle, WA

24d•$80,000 - $93,000

About The Position

The Area Manager oversees multiple residential properties across Auburn, Puyallup, and Port Orchard, reporting to the Regional Operations Manager. This temporary, full-time role lasts 3–6 months and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The position leads staff and property operations, supports lease-up of new properties, maintains occupancy and low vacancy, administers leases, and preserves property assets. It includes regular travel to sites in the assigned portfolio. The Area Manager monitors community finances and operating performance, oversees contracts, repairs, supplies, and projects, and ensures property records and tenant files are accurate and compliant. The role also directs marketing, leasing, maintenance, staffing, resident retention, and property appearance; conducts weekly site inspections; and coordinates annual funder reporting and inspections. The position requires use of PPE and compliance with PPE protocols.

Requirements

Associate degree in Property Management or another field directly related to property management.
At least five years of senior-management-level experience in residential property management, facilities management, or housing programs and services.
Strong management, team-building, and interpersonal skills.
Excellent verbal and written communication skills.
Ability to read, write, and communicate in English.
Ability to work with people from diverse economic, social, and ethnic backgrounds.
Commitment to learning about and embracing the Housing First model.
Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
Demonstrated ability to develop and implement policies and procedures and manage operations in a growth model.
Familiarity with commercial leasing and management and/or property development.
Strong administrative and financial management skills.
Proficiency with building maintenance systems and computer systems.
Knowledge of landlord-tenant law and procedures.
Ability to address resident, vendor, or personnel concerns effectively and in accordance with company policy.
Must pass criminal background checks and drug screening.
Must pass a driving record check.
Valid Washington State driver's license and driver liability insurance.
Regular access to a vehicle for travel to sites.

Nice To Haves

Experience managing multiple properties.
Experience with HUD, LIHTC, HOME, Section 8, or other affordable housing programs and familiarity with their regulatory requirements.
Familiarity with supportive housing.
Experience in community relations and/or public relations.
Familiarity with King County and surrounding communities.

Responsibilities

Review and evaluate monthly financial statements for each community and prepare monthly variance and operating reports.
Supervise, authorize, monitor, and administer contract services, repairs, and supplies; approve expenses beyond on-site authority.
Ensure appropriate contracts, insurance, and scopes of work for capital repairs and projects.
Implement, monitor, and evaluate projects, including unit turnovers, capital and special projects, and contractor or staff repairs.
Monitor and achieve acceptable turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations, and renewals.
Review rent rolls, lease renewal and expiration reports, operating summaries, and financial statements to set property priorities.
Assess and maintain marketing tools to maximize qualified traffic while minimizing turnover and vacancy time.
Conduct monthly tenant-file audits for compliance.
Ensure timely, accurate record-keeping for lease and vendor files, invoices, replacement schedules, payroll, move-out dispositions, and bank deposits.
Monitor and evaluate property appearance and cleanliness standards.
Implement and monitor standards for unit turns, service requests, grounds, and maintenance responsibilities.
Identify alternatives for deferred maintenance, capital needs, and life-safety issues.
Determine appropriate staffing needs to maximize net income and resident retention.
Ensure a high level of service and commitment to resident retention.
Oversee multiple properties.
Ensure timely lease-up of new properties in Seattle.
Conduct weekly site visits and inspect units, common areas, maintenance storerooms, and property interiors and exteriors.
Complete annual reports to multiple funders accurately and on time; accompany funders during annual site inspections and respond to noted deficiencies.
Complete assigned training and meet training deadlines.
Use PPE and follow PPE protocols.
Perform other duties as assigned.

Benefits

Generous vacation and sick leave.
10 paid holidays and 1 floating holiday.
Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
Employer-paid life and AD&D insurance.
401(k) offered for unionized employees through OPEIU8.
403(b) offered for non-union employees.
Employee Assistance Program.
Travel Assistance Program.
Aflac offered for all employees.
Mileage provided for regular travel to sites in the assigned property portfolio.