Area Manager

Lowome Housing Institute•Seattle, WA

24d

About The Position

The Area Manager oversees multiple residential properties in Auburn, Puyallup, Port Orchard, and other assigned locations. Reporting to the Regional Operations Manager, this temporary, full-time role leads staff and property operations, supports lease-up of new properties in Seattle, maintains low vacancy levels, negotiates and enforces leases, and maintains the properties and their assets. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m.–4:30 p.m., for a 3–6 month duration. It is an exempt, non-union position. The Area Manager monitors property finances, occupancy, rents, renewals, delinquencies, maintenance, projects, staffing, recordkeeping, and resident services across the portfolio. The role includes weekly site visits and inspections, annual reports and inspections for funders, and timely responses to funder-identified deficiencies. The position requires travel between sites using a personal vehicle; mileage is provided. The Low Income Housing Institute (LIHI) owns and manages affordable, permanent supportive, and transitional housing and provides services to people experiencing homelessness and other communities.

Requirements

Associate degree in Property Management or another field directly related to property management.
At least five years of experience at a senior management level in residential property management, facilities management, or housing programs and services.
Strong management, team-building, and interpersonal skills.
Excellent verbal and written communication skills.
Ability to read, write, and communicate in English.
Ability to work with people from diverse economic, social, and ethnic backgrounds.
Commitment to learning about and embracing the Housing First model.
Commitment to and interest in housing very low-income and homeless people and working with housing and human services.
Demonstrated ability to develop and implement policies and procedures and manage operations in a growth model.
Familiarity with commercial leasing and management and/or property development.
Strong administrative and financial management skills.
Proficiency with building maintenance systems and computer systems.
Knowledge of landlord-tenant law and procedures.
Ability to handle resident, vendor, or personnel concerns effectively according to company policy.
Must pass criminal background checks and drug screening.
Must pass a driving record check.
Valid Washington State driver’s license and driver liability insurance.
Regular access to a vehicle for travel to sites.

Nice To Haves

Experience managing multiple properties.
Experience with HUD, LIHTC, HOME, Section 8, and other affordable housing programs, including familiarity with their regulatory requirements.
Familiarity with supportive housing.
Experience in community relations and/or public relations.
Familiarity with King County and surrounding communities.

Responsibilities

Review, monitor, and evaluate monthly financial statements for each community and prepare monthly variance and operating reports.
Supervise, authorize, monitor, and administer contract services, repairs, and supplies; approve expenses that exceed on-site authority.
Ensure appropriate contracts, insurance, and scopes of work accompany capital repairs and projects.
Implement, monitor, and evaluate projects, including unit turnovers, capital and special projects, and contractor or staff repairs.
Monitor and achieve acceptable turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations, and renewals across the portfolio.
Review rent rolls, lease renewal and expiration reports, monthly operating summaries, and financial statements to set property priorities.
Assess and maintain marketing tools to maximize qualified traffic while minimizing turnover and vacancy time.
Conduct monthly audits of tenant files for compliance.
Ensure timely and accurate recordkeeping, including lease and vendor files, invoices, replacement schedules, payroll, move-out dispositions, and bank deposits.
Monitor standards for property appearance and cleanliness.
Implement and evaluate standards for unit turns, service requests, grounds, and other maintenance responsibilities.
Identify alternatives and needs related to deferred maintenance, capital improvements, and life-safety issues.
Evaluate and implement staffing needs to maximize net income and resident retention.
Ensure strong service and resident retention across the portfolio.
Oversee multiple properties and ensure timely lease-up of new properties in Seattle.
Conduct weekly site visits and inspect units, common areas, maintenance storerooms, and property exteriors and interiors.
Complete annual reports to multiple funders accurately and on time; accompany funders during annual inspections and respond to identified deficiencies.
Complete assigned training and meet training deadlines.
Use personal protective equipment and follow PPE protocols.
Perform other duties as assigned.

Benefits

Generous vacation and sick leave.
10 paid holidays and one floating holiday.
Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
Employer-paid life and AD&D insurance.
403(b) plan offered for non-union employees.
401(k) plan offered for unionized employees through OPEIU8.
Employee Assistance Program.
Travel Assistance Program.
Aflac offered for all employees.
Mileage provided for regular travel to portfolio sites.