Area Manager

Hertz • Livonia, MI

4d

About The Position

The Area Manager is responsible for the successful operation of an assigned group of Hertz Local Edition branches and for customer and employee relations across Hertz, Dollar, and Thrifty brands. The role focuses on increasing market share, controlling fleet, meeting and exceeding profitability targets, achieving customer service goals, and training and developing employees.

The Area Manager oversees operational, revenue, and financial objectives; customer satisfaction; local sales and marketing initiatives; employee staffing and development; vehicle inventory utilization; administrative duties and controls; and compliance with corporate policies and procedures. The role also develops employees through sales calls and performance feedback, and encourages a culture of ownership, sales, customer service, and continuous improvement.

Requirements

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Strong customer service orientation and ability to interact effectively at multiple levels in support of customer relationships.
• Commitment to continuous improvement.
• Some knowledge of employment and labor laws.
• Ability to manage multiple priorities.
• Ability to work in a fast-paced environment.
• Proven sales ability.
• Excellent communication and presentation skills.
• Strong relationship-building skills.
• Ability to develop and lead a high-performing team.

Nice To Haves

• Bachelor’s degree preferred.
• Minimum of five years of management experience in a customer-focused environment preferred.
• Previous car rental industry experience preferred.

Responsibilities

• Ensure successful operations across the assigned grouping of Hertz Local Edition branches.
• Achieve operational goals, revenue goals, and financial objectives established in annual business planning.
• Increase market share, control fleet, and meet or exceed profitability targets.
• Ensure unparalleled customer satisfaction and manage customer and employee relations.
• Develop and implement local sales and marketing initiatives.
• Train and develop employees across all locations.
• Ensure efficient utilization and effective control of vehicle inventory.
• Inspire employees, encourage discussion of ideas for improving area performance, and help employees develop their potential.
• Create an ownership culture focused on sales and customer service; challenge, encourage, and develop employees.
• Maintain effective employee staffing.
• Achieve fleet utilization and out-of-service goals.
• Manage required administrative tasks, controls, and reports, and remain current on administrative duties according to company policy.
• Provide specific performance feedback to each employee on a semiannual and annual basis.
• Complete sales calls with branch staff to develop employees, increase market penetration, and increase revenue.
• Ensure corporate policies and procedures are administered and followed by all personnel.
• Model leadership skills.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed