Area Manager

Allied Universal • Kansas City, KS

12d

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites. The role ensures customer satisfaction by delivering quality service on time and within the established budget. The Area Manager supports employees and customers through regular site visits, training, quality control, and follow-up on service concerns.

Requirements

• High school diploma or equivalent.
• At least two years of management experience in a service-related industry; janitorial industry experience is preferred.
• Business-level oral and written communication skills, including fluency in English speaking, reading, and writing.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

• Bilingual Spanish skills.
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor care techniques, including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Responsibilities

• Select and place janitorial personnel; make hiring decisions; conduct performance appraisals; and design and implement career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values, and people culture.
• Assign employee duties and tasks, inspect work for cleanliness and completion, and review work to ensure service quality.
• Determine work procedures and prepare schedules while keeping accounts within the labor budget.
• Conduct new-hire orientation, safety training, and job training so hourly employees can perform tasks efficiently and safely.
• Prepare and review paperwork, including timesheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
• Support employee relations by coaching and counseling employees and helping resolve problems.
• Build customer relationships through regular account visits and ensure high-quality service.
• Resolve problems and complaints promptly to maintain customer satisfaction.
• Document customer contacts and concerns, follow through on resolutions, and delegate tasks to address customer concerns.
• Monitor assigned accounts for work-order opportunities and additional work that could be added to contracts.
• Complete and record all mandatory Quality Control site visits.
• Spend time at account locations to support outcomes and meet customer needs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED