Area Manager / Robotics Specialist (Bilingual Spanish) - Wisconsin

Sizemore, Inc.•Madison, WI

About The Position

The Area Manager / Robotics Specialist performs operational duties under the direct supervision of the Regional Manager. This position oversees performance and progression across an assigned region, ensures compliance with company standards, and maintains strong internal and external communication to provide support and service. The role works with all levels of a fast-paced, deadline-driven organization and requires bilingual English/Spanish skills. The position is based in Wisconsin, with travel to Marquette, Michigan as needed. The Area Manager provides account management and customer service, oversees cleaning crews and autonomous scrubber operations, maintains staffing and budgets, coordinates work and projects, and ensures quality, safety, and compliance at assigned locations. The role may involve working more than 40 hours per week, weekends and holidays, and being on call when issues arise. Most work is performed in a climate-controlled building, with prolonged desk sitting and travel to customer locations as needed.

Requirements

Bilingual English/Spanish skills are required.
Professional written and oral communication skills.
Excellent customer service skills and strong customer-facing and problem-solving abilities.
Ability to motivate and provide supportive leadership using collaborative, team-directed coaching approaches.
Ability to work with multiple departments and foster teamwork.
Ability to work independently with minimal supervision in a fast-paced environment.
Ability to adapt to workplace changes, competing demands, delays, and unexpected events.
Database management and record-keeping skills.
Ability to identify and resolve problems in a timely manner.
Ability to gather and analyze information skillfully.
Resourcefulness and initiative in addressing operational challenges.
Professionalism and commitment to confidentiality.
Ability to multitask and prioritize competing responsibilities effectively.
Proficiency with Microsoft Office, including Word and Excel, and ability to learn other required software quickly.
Ability to work nights, early mornings, or weekends and travel to meet employees and customers.
Valid driver's license and satisfactory driving record.
Commitment to service and professionalism, demonstrated through appropriate conduct and demeanor.
Patience, tact, enthusiasm, and diplomacy when dealing with others.
Initiative and sound judgment when evaluating and reacting to situations.
Ability to work under pressure in potentially stressful and time-sensitive situations.
Strong problem-solving skills and attention to detail, including prioritization.
Ability to work with minimal supervision, read and comprehend detailed instructions, and process information accurately and clearly.
Ability to pass a criminal background check, employment verification, and a clean MVR check if driving.
Ability to pass pre-employment and random employment drug screens.

Responsibilities

Provide customer service and account management to stores in an assigned district, ensuring required work is completed according to contract scope, company policy, and District Manager direction.
Ensure quality work is performed at all levels in assigned stores.
Operate autonomous scrubbers and train employees on their use; create routes as needed.
Ensure employees operate autonomous scrubbers according to specifications.
Review autonomous scrubber output reports daily and work with teams to meet runtime goals.
Manage and train work crews assigned to various locations.
Ensure timely completion of work orders and projects.
Maintain appropriate staffing through activities including advertising, training, budgeting, and scheduling.
Move equipment and help complete projects as needed.
Coordinate and track workflow, schedules, and projects.
Maintain labor budgets and quality standards, including customer quality standards for account retention.
Inspect assigned accounts regularly and submit monthly site visit reports.
Ensure required supplies and equipment are available and in working condition at assigned stores.
Promote and observe safety and security procedures and proper use of equipment and materials.
Assist with daily cleaning duties and fill in when short staffed as necessary.
Work outside normal hours, including more than 40 hours per week, weekends, and holidays, and remain on call when problems arise.
Obtain an Employee ID Number before a new employee starts and oversee timely completion of new-hire paperwork and compliance documents, including accurate I-9 forms.
Maintain knowledge of company policies and ensure compliance with state and federal laws and company policies.
Ensure consistent application of company policies.
Manage progressive discipline and termination of supervised employees.
Promptly report terminations to HR and provide accurate reasons.
Assist HR with investigations, including matters involving harassment, discrimination, retaliation, safety, general liability, and workers' compensation.
Perform other duties as assigned according to evolving area needs and priorities.
Promote continual improvement by identifying and implementing changes to increase productivity and service efficiency.
Enforce Sizemore policies and procedures as needed.
Perform additional duties as necessary.