Area Manager Retail Health (6 month fixed term)

MultiCare Health System•Renton, WA

8d•$94,890 - $136,573•Onsite

About The Position

This is a 6-month fixed-term position for our West Seattle and Wallingford clinics, providing manager support for Indigo Urgent Care clinic(s). The Area Manager for Retail Health is a hands-on operational leadership position responsible for the oversight and management of the daily operations for multiple affiliated Retail Health and ancillary service locations that are geographically dispersed in the region. The Area Manager engages in and coaches the team to achieve the Retail Health vision of transforming health care through delivering an exceptional experience to its customers and team members. The Area Manager is an on-site position that travels to the various clinics on a regular basis and is available during business hours (including night/weekends/holidays/on-call rotation). In this role, you will maintain broad ownership of all administrative functions including operations, marketing, finance, human resource management, medical and business information systems, and ancillary planning and development. You will also maintain the highest quality clinical and service experience for every customer and team member at all assigned sites.

Requirements

Bachelor’s degree or 4 years of experience in lieu of degree will be considered
Three (3) years of experience in professional or technical role required (urgent care or healthcare field preferred)
Three (3) years of experience in a supervisory or lead capacity
Consideration may be given to internal candidates not meeting the minimum qualifications

Nice To Haves

Master’s degree preferred

Responsibilities

Hands-on Operational Leadership: Act as an immediate end-to-end workflow, compliance, and key performance indicator resource and role model for staff and providers during shifts.
Patient and employee rounding: Maintain high visibility with patients and families to address concerns, evaluate satisfaction, and ensure service quality.
Workflow accuracy in the moment coaching: Directly observe and coach team members with workflow adjustments needed to ensure KPI met at each shift and clinic outcomes achieved to department standard.