Client Services Partner (Fixed-Term - 6 Months)

Prenuvo

9d • CA$33 - CA$35

About The Position

Prenuvo is seeking a Client Services Partner to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. As a key member of the clinical team, you will be responsible for managing the end-to-end clinical process related to the enhanced scan, coordinating post-scheduling workflows, and assisting with physician education initiatives. This role involves close collaboration with the sales team, operations, and clinical staff as well as personal care with Prenuvo patients to ensure that they receive the necessary guidance and follow-up for their enhanced scan. You will also facilitate home lab draws, additional report distribution (body composition and brain volume quantification), and physician education coordination. This is a fixed-term role over a 6-month duration, with the potential to extend or convert to full-time depending on business need and employee performance. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Requirements

• Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
• Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
• Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.
• Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress.
• Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
• Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.

Nice To Haves

• Experience working with sales and physician relations teams is a plus.

Responsibilities

• Serve as the primary point of contact for patients undergoing a membership tiered scan, ensuring a smooth experience from scheduling to follow-up.
• Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports, including body composition analysis, advanced heart health assessment and brain volume quantification.
• Monitor and track patient progress throughout the scan workflow, ensuring any potential delays or issues are addressed proactively.
• Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
• Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
• Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
• Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
• Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
• Provide timely updates and support to patients regarding their scan process, including preparation instructions, lab draws, and follow-ups.
• Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.
• Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

Benefits

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed