Area Manager, Regional Operations

Flexential Corp.•Hillsboro, OR

2d•$150,000 - $165,000

About The Position

The Area Manager, Regional Operations oversees the operation and maintenance of electrical, mechanical, and HVAC equipment across data centers in a multi-market area. The role leads the 24x7 Technical Assistance Center team and works to ensure mission-critical uptime, with a goal of 100%, while meeting customer SLAs and maintaining strong customer satisfaction. The manager directly oversees multiple Data Center Managers and the broader teams they lead, including Assistant Data Center Managers, Critical Infrastructure Engineers, and Data Center Technicians. This position is responsible for area-level operational leadership, staffing and performance management, budgeting and purchasing, facility security, documentation, training, customer escalation, project and vendor oversight, maintenance planning, and continuous improvement. It also develops and executes business plans and operational strategies, identifies risks and opportunities, and reports on facility performance and operational metrics. The role requires travel 10% of the time and includes the physical and safety requirements listed in the posting.

Requirements

At least 5 years of direct experience operating, constructing, and maintaining data center MEP (Mechanical, Electrical, Plumbing) systems, or equivalent technical experience.
At least 5 years of management experience, with direct oversight of 5 or more team members.
Proven experience with root cause analysis, troubleshooting, and problem-solving in a critical infrastructure environment.
At least 5 years of experience working in a data center or similar critical infrastructure environment.
Ability to sit for extended periods.
Ability to walk or stand for 50% of the time.
Moderate or advanced keyboard usage.
Ability to lift 50 lbs.
Ability to travel 10% of the time.
Must possess a valid driver's license and insurance.

Nice To Haves

Advanced electrical or mechanical certifications.
8 or more years of data center experience focused on building systems and equipment operation.
8 or more years of management experience and a proven track record leading teams of 5 or more direct reports.
Relevant military experience or applicable trade experience.

Responsibilities

Oversee data center operations across the assigned area, ensuring efficient facility operations and high-quality support for internal and external customers.
Conduct regular facility rounds to check equipment operation and maintain facility appearance.
Lead, mentor, and guide staff across multiple managed markets, including creating career progression plans and holding regular one-on-one meetings.
Manage direct-report performance, including annual evaluations, merit increases, and promotions.
Oversee area budgeting and allocate resources effectively.
Supervise time tracking, overtime, and Paid Time Off for Critical Infrastructure Engineers, Data Center Technicians, and Supervisors in the area.
Ensure the security of managed data centers and implement measures to prevent unauthorized access and data breaches.
Develop and execute short- and long-term strategies to improve operational efficiency and achieve area business goals.
Oversee purchasing and ensure procurements align with operational needs and budget constraints.
Manage the creation and maintenance of technical documentation for departmental processes and procedures.
Develop and implement training programs aligned with customer service standards and continuous learning.
Monitor area tasks to ensure customer SLAs are met and act as the escalation point for sensitive, high-priority customer issues.
Manage incident investigations and resolution processes.
Create and manage employee engagement initiatives to improve morale, team cohesion, productivity, and satisfaction.
Manage and implement programs and projects supporting regional data center operations, providing technical and administrative guidance.
Evaluate subcontractor performance and collaborate with Operations management to resolve site issues by priority.
Support and train staff in preventive, corrective, and emergency maintenance planning, scheduling, and execution.
Ensure Flexential staff and vendors follow safety protocols.
Perform root cause analysis of equipment failures and contribute to improvements in equipment reliability and performance.
Drive innovation, reduce operational costs, mitigate operational risks, and implement process improvements.
Communicate complex technical information to non-technical stakeholders and prepare and present reports on facility performance, maintenance, and operational metrics.
Perform additional duties assigned by senior management.