Area Manager II - ICQA

Stord•Atlanta, GA

23d•Onsite

About The Position

Stord is a commerce-enablement company combining technology with fulfillment services, including warehousing and transportation. The ICQA Area Manager II oversees site inventory control and quality assurance (ICQA) operations and supervises ICQA associates as they perform quality routines, research, and related functions. The role includes standard-work audits and gap evaluations, coaching and developing team members, managing inventory shrink, ensuring warehouse bin accuracy, and using continuous-improvement tools. The position requires flexibility to work overtime, evenings, and weekends according to business needs. The Area Manager oversees ICQA activities for the assigned site, including cycle counts, physical inventories, audits, investigations, reconciliations, and projects. They ensure consistent use of SOPs, KPI tracking, and corrective-action processes; review operational data and plan workloads; and work with the ICQA Operations Manager on continuous improvement and accountability. They also support customer-specific quality compliance, CAPA execution, audit responses, and inventory-related escalations while developing ICQA Leads and Associates and fostering accuracy, accountability, and proactive problem-solving. The work is based in a distribution center and may involve varying heights, temperatures, and moderate, consistent noise. The role may require transporting up to 20 pounds and effectively using relevant material-handling equipment such as forklifts.

Requirements

Two to four years of experience working with warehouse management systems (WMS) or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Basic clerical and data-entry skills.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills.
Ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 pounds.
Ability to perform basic mathematical calculations.
Ability to recognize and attend to important details with accuracy and efficiency.
Ability to work independently with minimal supervision.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure when faced with high workloads and deadlines.
Ability to effectively use relevant material-handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment, including exposure to varying heights, varying temperatures, and moderate, consistent noise.
Availability for occasional non-standard work hours or overtime as business requires.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvements, such as Lean Six Sigma and/or Kaizen.

Responsibilities

Oversee all site ICQA activities, including cycle counts, physical inventories, audits, investigations, reconciliations, and projects.
Ensure consistent application of SOPs, KPI tracking, and corrective-action processes.
Review daily and weekly data to identify trends, high-risk areas, and performance drift, including workload-planning activities.
Conduct weekly reviews with the ICQA Operations Manager to drive continuous improvement and accountability.
Ensure compliance with customer-specific quality requirements.
Support CAPA execution, audit responses, and inventory-related escalations.
Directly manage and develop ICQA Leads and Associates.
Create a culture of accuracy, accountability, and proactive problem-solving.
Support root cause analysis and CAPA implementation to address errors and control gaps.
Perform standard-work audits and gap evaluations.
Coach and develop associates to succeed in their current roles and advance.
Manage inventory shrink and ensure warehouse bin accuracy.