Area Manager Cargo - Nairobi or Johannesburg

Etihad Airways

38d•Hybrid

About The Position

Etihad Cargo is seeking a talented and committed Area Manager Cargo, based in Nairobi or Johannesburg. This role is crucial for transforming the business by adding significant value and leading the area through effective management of the Etihad appointed CSP team. The objective is to align with the Cargo Commercial and operational strategy to maximize results for the Central region. The Area Manager will be responsible for performance management, setting Service Level KPIs for the CSP team, and motivating them to achieve maximum individual and collective performance. Continuous performance management and coaching are key to improving performance. The role also requires compliance with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.

Requirements

Educated with a minimum bachelor’s degree or equivalent
Minimum 5 years commercial experience within Cargo
Extensive experience in the market with strong customer knowledge
Fluent English - written and spoken is essential
Strong cargo commercial experience.
Basic Knowledge and experience with GHA/warehouse handling.

Responsibilities

Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
Collect, organize, provide feedback to HQ, and proactively act based on market intelligence.
Identify opportunities and potential obstacles and plan strategies to overcome any resistance.
Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Participate in the budgeting process.
Ensure no financial bad debt and full compliance with CASS when applicable.
Drive implementation of iCargo, self-service solutions, direct booking capabilities and E-Airway Bill.
Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY.