Area Leader

Valet Living • Houston, TX

1d • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities and is responsible for keeping service operations smooth, safe, and on schedule. The position is approximately 70% field-based and 30% remote administrative. A company vehicle is provided. Core hours are Sunday through Thursday, 6:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift; the schedule may vary based on business needs. First-week onboarding requires daytime and evening availability for online training, onboarding activities, and peer field training, with specific hours communicated by the manager.

The Area Leader trains, coaches, and supports Service Valets; manages schedules and timecards; monitors service quality and performance; responds to resident and property concerns; and helps maintain staffing, cost, supply, and fleet operations. The role also involves visiting properties, conducting audits and safety checks, stepping in to maintain service continuity, and supporting hiring and special projects.

Requirements

• At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
• High school diploma or GED required.
• Valid driver’s license required, with the ability to operate a company vehicle.
• Able to manage schedules, track service, and follow up on issues.
• Comfortable using Microsoft Office Suite and learning new platforms.
• Strong analytical skills and ability to interpret reports and make decisions.
• Clear verbal and written communication skills.
• Ability to adapt quickly, address issues, and find solutions.
• Ability to lift and carry up to 50 pounds.
• Comfortable walking long distances, including stairs, and working outdoors in varying weather conditions.
• Able to tolerate disagreeable odors.

Responsibilities

• Onboard, train, coach, and support Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Conduct regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and help ensure the team stays on track and within budget.
• Foster accountability, open communication, and continuous improvement.
• Step in when needed to ensure uninterrupted service.
• Visit properties to review service quality, complete audits, and resolve issues.
• Use technology tools such as the iValet dashboard to track performance and confirm timely service completion.
• Respond promptly and professionally to resident or property concerns.
• Ensure Service Valets have the tools, equipment, and access needed to complete routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with the Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• HSA with employer contributions and flexible spending accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year.
• Access to an online education center.
• Referral bonuses.
• Pet insurance.
• Associate assistance programs.
• Discount programs.
• Rewards and recognition.
• Free access to Torch Fitness virtual programs.
• Company vehicle provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED