Area Leader

Valet Living • Albuquerque, NM

20h • $22 - $23 • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, keeping operations smooth, safe, and on schedule. The position is 70% field-based and 30% remote administrative. Core hours are Sunday through Thursday, 4:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift; schedules may vary based on business needs. First-week onboarding requires availability during daytime and evening hours for online training, onboarding activities, and peer field training. A company vehicle is provided.

Requirements

• At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
• Ability to manage schedules, track service, and follow up on issues.
• Comfort using Microsoft Office Suite and learning new platforms.
• Strong analytical skills and ability to interpret reports and make decisions.
• Clear verbal and written communication skills.
• Ability to adapt quickly, address issues, and find solutions.
• High school diploma or GED required.
• Valid driver's license required, with the ability to operate a company vehicle.
• Ability to lift and carry up to 50 pounds.
• Comfort walking long distances, including stairs, and working outdoors in varying weather conditions.
• Tolerance for disagreeable odors.

Nice To Haves

• At least one year of prior experience overseeing a team or crew in a hands-on environment.

Responsibilities

• Onboard and train Service Valets to provide high-quality waste, recycling, and compost collection services.
• Coach and support the team through regular meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and keep the team on track and within budget.
• Promote accountability, open communication, and continuous improvement.
• Step in as needed to maintain uninterrupted service.
• Visit properties to review service quality, conduct audits, and resolve issues.
• Use technology tools such as the iValet dashboard to track performance and timely service completion.
• Respond promptly and professionally to resident and property concerns.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with the Operations Manager to monitor staffing levels and manage costs.
• Support special projects and service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• Health Savings Account with employer contributions and Flexible Spending Accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards and recognition, and free access to Torch Fitness virtual programs.
• Company-provided vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED