Area Leader

Valet Living • Raleigh, NC

21h • $22 - $23 • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, ensuring service runs smoothly, safely, and on time. It combines team supervision, operational oversight, problem-solving, and data-informed decision-making.

The schedule is Sunday through Thursday, with core hours from 6:00 PM to 12:30 AM plus two flexible hours to complete an eight-hour shift. The schedule may vary based on business needs. The position is 70% field-based and 30% remote administrative, and the company provides a vehicle. First-week onboarding requires availability during daytime and evening hours for online training, onboarding activities, and peer field training; the manager will communicate specific hours.

The Area Leader onboards, trains, coaches, and supports Service Valets; manages schedules and timecards; monitors service quality and resolves issues; and uses tools such as the iValet dashboard to track performance. The role also supports hiring, supplies distribution, staffing and cost management, special projects, service recovery, vehicle maintenance, and fleet safety. Physical requirements include lifting and carrying up to 50 pounds, walking long distances including stairs, working outdoors in varying weather, and tolerating disagreeable odors.

Valet Living offers medical, dental, and vision coverage; an HSA with employer contributions and flexible spending accounts; a 401(k) with company match; life and disability insurance; AD&D and business travel coverage; paid time off and holidays; tuition reimbursement and access to an online education center; and additional programs and perks.

Requirements

• At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
• High school diploma or GED required.
• Valid driver’s license required, with the ability to operate a company vehicle.
• Able to manage schedules, track service, and follow up on issues.
• Comfortable using Microsoft Office Suite and learning new platforms.
• Strong analytical skills and ability to interpret reports and make decisions.
• Clear verbal and written communication skills.
• Able to adapt quickly, address issues, and find solutions.
• Ability to lift and carry up to 50 pounds.
• Comfortable walking long distances, including stairs, and working outdoors in varying weather conditions.
• Able to tolerate disagreeable odors.

Responsibilities

• Onboard and train Service Valets to provide waste, recycling, and compost collection services.
• Coach and support team members through regular team meetings and safety checks, reinforcing best practices and service standards.
• Manage schedules, approve timecards, and keep the team on track and within budget.
• Foster accountability, open communication, and continuous improvement.
• Step in as needed to maintain uninterrupted service.
• Visit properties to review service quality, conduct audits, and resolve issues.
• Use technology tools such as the iValet dashboard to track performance and confirm timely service completion.
• Respond quickly and professionally to resident or property concerns.
• Ensure Service Valets have the tools, equipment, and access needed to complete routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with the Operations Manager to monitor staffing levels and manage costs.
• Help with assigned special projects and service recovery efforts.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• HSA with employer contributions and flexible spending accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses.
• Pet insurance.
• Associate assistance programs.
• Discount programs.
• Rewards and recognition.
• Free access to Torch Fitness virtual programs.
• Company-provided vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED