Area Leader

Valet Living•Des Moines, IA

21h•$22 - $24•Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, ensuring services operate smoothly, safely, and on time. The position combines field operations with remote administrative work and involves supervising staff, resolving service issues, monitoring performance and supporting daily operations. The schedule is Sunday through Thursday, with core hours from 6:00 PM to 12:30 AM and two flexible hours to complete an eight-hour shift. Hours may vary based on business needs. First-week onboarding requires availability during both daytime and evening hours. The work environment is approximately 70% field-based and 30% remote administrative. A company vehicle is provided.

Requirements

At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
High school diploma or GED required.
Valid driver's license required, with the ability to operate a company vehicle.
Ability to manage schedules, track service, and follow up on issues.
Comfort using Microsoft Office Suite and learning new platforms.
Strong analytical skills and ability to interpret reports and make decisions.
Clear verbal and written communication skills.
Ability to adapt quickly, address issues, and find solutions.
Ability to lift and carry up to 50 pounds.
Ability to walk long distances, including stairs, and work outdoors in varying weather conditions.
Ability to tolerate disagreeable odors.

Nice To Haves

At least one year of prior experience overseeing a team or crew in a hands-on environment.

Responsibilities

Onboard and train Service Valets to provide waste, recycling, and compost collection services.
Coach and support team members through regular meetings and safety checks, reinforcing service standards and best practices.
Manage schedules, approve timecards, and keep the team on track and within budget.
Promote accountability, open communication, and continuous improvement.
Step in as needed to maintain uninterrupted service.
Visit properties to review service quality, conduct audits, and resolve issues.
Use technology tools, including the iValet dashboard, to track performance and confirm timely service completion.
Respond promptly and professionally to resident and property concerns.
Ensure Service Valets have the necessary tools, equipment, and access for their routes.
Assist with hiring and training new Service Valets.
Pick up and distribute supplies, personal protective equipment, and containers as needed.
Work with the Operations Manager to monitor staffing levels and manage costs.
Help with special projects and service recovery efforts as assigned.
Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

Medical, dental, and vision coverage for employees and their families.
Health Savings Account with employer contributions and Flexible Spending Accounts.
401(k) with company match.
Life and disability insurance, AD&D, and business travel coverage.
Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
Tuition reimbursement up to $5,250 per year and access to an online education center.
Referral bonuses.
Pet insurance.
Associate assistance programs.
Discount programs.
Rewards and recognition.
Free access to Torch Fitness virtual programs.