Area Leader

Valet Living•Houston, TX

2d•$22 - $23•Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The Area Leader manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, ensuring services run smoothly, safely, and on time. The role combines team supervision, operational problem-solving, service-quality oversight, and data-informed decision-making. The work environment is approximately 70% field-based and 30% remote administrative. Core hours are Sunday through Thursday, 6:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift. The schedule may vary based on business needs. First-week onboarding requires daytime and evening availability for online training, onboarding activities, and peer field training; specific hours will be communicated by the manager. A company vehicle is provided.

Requirements

At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
Ability to manage schedules, track service, and follow up on issues.
Comfort using Microsoft Office Suite and learning new platforms.
Strong analytical skills and ability to interpret reports and make decisions.
Clear verbal and written communication skills.
Ability to adapt quickly, address issues, and find solutions.
High school diploma or GED required.
Valid driver’s license required, with the ability to operate a company vehicle.
Ability to lift and carry up to 50 pounds.
Comfort walking long distances, including stairs, and working outdoors in varying weather conditions.
Ability to tolerate disagreeable odors.

Nice To Haves

At least one year of prior experience overseeing a team or crew in a hands-on environment.

Responsibilities

Onboard and train Service Valets to deliver high-quality waste, recycling, and compost collection services.
Coach and support team members through regular team meetings and safety checks, reinforcing best practices and service standards.
Manage schedules, approve timecards, and keep the team on track and within budget.
Foster accountability, open communication, and continuous improvement.
Step in when needed to ensure uninterrupted service.
Visit properties to review service quality, complete audits, and resolve issues.
Use the iValet dashboard and other technology tools to track performance and confirm timely service completion.
Respond promptly and professionally to resident or property concerns.
Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
Assist with hiring and training new Service Valets.
Pick up and distribute supplies, PPE, and containers as needed.
Work with the Operations Manager to monitor staffing levels and manage costs.
Help with special projects or service recovery efforts as assigned.
Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

Medical, dental, and vision coverage for employees and their families.
Health Savings Account with employer contributions and Flexible Spending Accounts.
401(k) with company match.
Life and disability insurance, AD&D, and business travel coverage.
Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
Tuition reimbursement up to $5,250 per year and access to an online education center.
Referral bonuses.
Pet insurance.
Associate assistance programs.
Discount programs.
Rewards and recognition.
Free access to Torch Fitness virtual programs.