Area Leader

Valet Living • Lakewood, CO

1d • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, helping ensure service runs smoothly, safely, and on time. The position is 70% field-based and 30% remote administrative, with core hours Sunday through Thursday from 6:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift. The schedule may vary based on business needs. First-week onboarding requires availability during daytime and evening hours for online training, onboarding activities, and peer field training; the manager will communicate specific hours.

The Area Leader trains and coaches Service Valets, manages schedules and timecards, monitors service quality and performance, addresses resident or property concerns, and helps ensure teams have the equipment and supplies needed. The role also supports hiring, staffing and cost management, special projects, and company vehicle maintenance and fleet safety.

The pay range is $24 to $26.50 per hour. A company vehicle is provided. Final compensation may vary based on location, experience, and skill set.

Requirements

• High school diploma or GED.
• Valid driver’s license and ability to operate a company vehicle.
• Ability to lift and carry up to 50 pounds.
• Comfort walking long distances, including stairs, and working outdoors in varying weather conditions.
• Ability to tolerate disagreeable odors.
• Organized and detail-oriented, with the ability to manage schedules, track service, and follow up on issues.
• Comfort using Microsoft Office Suite and learning new platforms.
• Strong analytical skills and ability to interpret reports and make decisions.
• Clear verbal and written communication skills.
• Ability to adapt quickly, address issues, and find solutions.

Nice To Haves

• At least one year of prior experience overseeing a team or crew in a hands-on environment; preferred.

Responsibilities

• Onboard and train Service Valets to provide waste, recycling, and compost collection services.
• Coach and support the team through regular meetings and safety checks, reinforcing best practices and service standards.
• Manage schedules and approve timecards, ensuring the team stays on track and within budget.
• Foster accountability, open communication, and continuous improvement.
• Step in when needed to ensure uninterrupted service.
• Visit properties to review service quality, conduct audits, and resolve issues.
• Use technology tools, including the iValet dashboard, to track performance and confirm timely service completion.
• Respond quickly and professionally to resident or property concerns.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, personal protective equipment, and containers as needed.
• Work with the Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• Health Savings Account with employer contributions and Flexible Spending Accounts.
• 401(k) with company match.
• Life and disability insurance, accidental death and dismemberment coverage, and business travel coverage.
• Up to 15 paid time off days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards and recognition, and free access to Torch Fitness virtual programs.
• Company-provided vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED