Area Service Leader

Trane Italia•Willowbrook, IL

1d•$98,200 - $205,000•Onsite

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Trane in Willowbrook, IL is hiring for an Area Service Leader to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment for a lifetime of connectivity with contractors and end customers. The Area Service Leader will work with a team of Area Service Managers, Resource Coordinators, Field Group Leaders, Team Leads and Service Technicians to deliver world class service in a safe, sustainable, efficient and profitable operating model. The role has direct profit and loss responsibility and is a member of the Senior Leadership team for the Chicago area Commercial Sales Office.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
3+ years experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Salesforce experience considered an asset.

Responsibilities

P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.