Area General Manager

Hersha Hospitality Management LP•Alexandria, VA

20d

About The Position

The Area General Manager oversees two select-service properties in Alexandria, Virginia: Courtyard by Marriott Alexandria Old Town/Southwest and SpringHill Suites Alexandria Old Town/Southwest. This executive role is responsible for operational excellence, guest satisfaction, and top-line performance across both hotels. The role leads and develops hotel teams, ensures service standards and guest issues are addressed, drives revenue and expense management, and oversees hotel operations including front office, housekeeping, and maintenance. Occasional travel is required.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience.

Responsibilities

Lead, inspire, and mentor a diverse team while fostering collaboration, innovation, and accountability.
Set clear expectations and provide guidance to support strong team performance.
Oversee service standards and personalized guest experiences, and ensure guest issues are resolved promptly.
Seek opportunities to improve guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budget goals.
Monitor financial performance and implement corrective actions as needed.
Oversee hotel operations, including front office, housekeeping, and maintenance.
Implement best practices to maintain quality and safety standards.
Promote continuous learning and professional development for team members.