Area Director

Caregiver•Tyler, MN

13d

About The Position

The Area Director (AD) is a field-based role accountable for safe, compliant, and high-quality service delivery across assigned programs, such as group homes or residential settings, host homes, and day programs where applicable. The position requires regular travel within assigned markets to provide on-site leadership and ensure operational excellence. The Area Director is responsible for operational execution, staffing performance, client outcomes, plan, incident, and authorization management, quality, compliance, and survey readiness in partnership with applicable departments. The Area Director oversees day-to-day operations across assigned programs and homes to ensure safe, compliant, person-centered care; monitors progress, changes in condition, and service needs; and supports staffing, onboarding, training, scheduling, and workforce performance. The role coordinates care with internal and external stakeholders, maintains documentation and incident-reporting compliance, oversees client funds processes, monitors service authorizations and utilization, and participates in surveys and inspections. The position also supports employee investigations with the regional HR team and performs other duties as assigned. The role involves regular travel within assigned markets. The work environment includes an office setting with varying background noise, standard office lighting, and occasional temperature fluctuations. Duties are performed during normal business hours, with flexibility to work overtime or non-standard hours as required by special projects.

Requirements

Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Nursing, or a related field, as required by market.
At least 3–5 years of progressive leadership or supervisory experience, including demonstrated ability to manage staffing and scheduling, performance management, compliance, and stakeholder communication.
Experience supporting or participating in regulatory surveys, audits, or inspections.
Strong leadership and coaching skills, with the ability to manage field-based teams.
Strong written and verbal communication skills.
Competency using Microsoft Office (Word, Excel, Outlook) or similar platforms.

Nice To Haves

Master’s degree in a related field.
Hands-on experience with person-centered planning, Individual Program Plans, or Person-Directed Plans.

Responsibilities

Manage day-to-day operations across assigned programs and homes, ensuring safe, compliant, person-centered care and intervening early to prevent escalation or service disruption.
Monitor data sheets, progress toward goals, and changes in condition; identify regression or progression and recommend plan adjustments and clinical interventions as appropriate.
Recruit, interview, and onboard new hires; ensure staff are trained, oriented, equipped, and competent to meet company standards and care and compliance expectations.
Monitor and enforce timely completion of required annual and ad-hoc company training.
Manage schedules and coverage, reduce overtime, and ensure timekeeping and payroll inputs are accurate and timely.
Ensure employees maintain required credentials for their duties, such as valid driver’s licenses, CPR certification, and other role-specific certifications.
Coordinate care with service coordinators, healthcare providers, behavioral health partners, and other stakeholders to provide integrated, person-centered support.
Ensure personal inventory records are updated timely in compliance with state regulatory requirements.
Support temporary and permanent moves for individuals, including clinical planning, documentation, stakeholder coordination, and continuity of services.
Ensure required documentation—including shift notes, progress notes, MARs or medication logs, vehicle logs, and timesheets—is complete and meets company and state requirements.
Ensure incident reports are accurate and timely, and mandatory reporting and abuse, neglect, and exploitation processes are followed and documented.
Assist with employee investigations in coordination with the regional HR team, gathering information and ensuring compliance with company policies and legal requirements.
Review and approve client trust fund requests; oversee client funds processes, accuracy, policy adherence, and timely reconciliation; partner with finance and billing to resolve issues.
Maintain survey and audit readiness; participate in surveys and inspections, respond to deficiencies, and develop and implement plans of correction with Quality Assurance.
Monitor authorizations and service utilization, identify over- or under-utilization risks, and coordinate timely adjustments with applicable clinical, billing, and operations partners.
Communicate with guardians, families, service coordinators, and healthcare providers as needed, and ensure contacts and key updates are documented.
Perform other duties as assigned.