Area Director of Operations, Live Events

Convene Hospitality Group•New York, NY

7d•$150,000 - $160,000•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Convene Hospitality Group is a global hospitality leader with a growing collection of lifestyle brands and venues that bring people together through meetings, events, flexible workspace, and membership-driven environments. Our focus is on creating thoughtfully designed spaces and delivering exceptional hospitality across every aspect of the guest and member experience. As CHG continues to expand its global footprint, we are strengthening our leadership team to support the next phase of growth. We are seeking a New York City-based Area Director of Operations to lead performance and operational excellence across one of our most established markets while helping shape how we scale our people, standards, and business for the future. About the Role: As an Area Director of Operations in NYC, you will lead the performance, operational excellence, and continued growth in a multi-unit market. Working closely with property leaders, you will provide the leadership support, strategic direction, and commercial focus needed to drive exceptional hospitality and strong business results. You will balance multi-unit strategy with a deep understanding of each property using data, regular property visits, and close partnership with your teams to identify opportunities, solve challenges, and continuously raise the bar across the organization.

Requirements

8-10+ years of progressive leadership experience in luxury hospitality, events, membership, flexible workspace, or related industries, with strong multi-unit or regional leadership experience strongly preferred.
Proven track record driving revenue growth, profitability, and operational performance across multiple properties.
Strong operational expertise leading complex, multidisciplinary hospitality environments.
Experience with property openings, turnarounds, transitions, or operational transformations preferred.
Exceptional leadership, communication, coaching, and team-building skills.
Strong financial acumen, including P&L ownership, budgeting, forecasting, labor, and KPI management.
Strategic, data-driven leader who can balance long-term growth with day-to-day operational execution.
Ability to thrive in a fast-paced, evolving environment and travel regularly across the market.

Responsibilities

Lead operational performance across multiple properties, with a clear understanding of each market, revenue stream, and operating model.
Translate company strategy into clear priorities, goals, and accountability for property leadership teams.
Coach and support property leaders through complex operational, commercial, financial, and people challenges.
Lead regular business reviews, using KPIs and financial performance to identify opportunities and drive action.
Maintain a consistent presence across properties through regular visits, leadership meetings, and operational reviews.
Identify trends and shared challenges across properties and implement scalable solutions and best practices.
Lead operational execution through periods of growth, change, openings, and business transitions.
Partner with centralized teams to resolve issues, allocate resources, and strengthen the overall operating model.
Build a strong pipeline of operational leaders through coaching, development, and succession planning.
Develop property leadership teams with a focus on financial ownership, commercial acumen, operational excellence, and people leadership.
Establish a culture of accountability, feedback, and continuous improvement across the market.
Partner with property leaders on organizational design, workforce planning, critical hiring, and career pathways and development opportunities.
Ensure new leaders and key hires have clear onboarding, expectations, and development plans.
Partner with Commercial leadership and property teams to drive revenue across membership, meetings & events, food & beverage, and other business lines.
Hold property leadership accountable for key revenue drivers including sales pipeline, occupancy, pricing, event conversion, and post-contract revenue.
Identify opportunities to grow total property revenue through cross-functional commercial and operational initiatives.
Partner with Commercial team on pricing, programming, event strategy, and opportunities to maximize revenue and performance.
Balance revenue growth with operational capacity, profitability, and the client experience.
Maintain a strong understanding of property and market-level P&L performance including revenue, labor, expenses, margins, and profitability.
Hold property leaders accountable for financial performance and the levers within their control.
Review financial results, forecasts, and labor performance; partner with Commercial on annual budgets and market plans, manage reforecasts and cost mitigation, and report to C-suite and leadership on performance trends, key drivers, and forward strategy.
Partner with property teams on action plans to address financial gaps and improve profitability.
Evaluate labor, resource allocation, and operating expenses to improve efficiency without compromising service.
Set and maintain consistent operational standards across the market including service, facilities, safety, compliance, F&B, and events.
Conduct regular property inspections and operational reviews to identify and address gaps.
Ensure properties maintain strong operational readiness across front and back of house.
Partner with Facilities, property leaders, Class A building engineers, and landlords on maintenance, licensing, permits, health and safety, annual capital planning, and property reinvestment.
Use root-cause analysis to resolve recurring operational challenges, develop and maintain SOPs, and drive sustainable process improvements.
Identify opportunities to improve workflows, labor models, processes, and resource allocation.
Establish clear KPIs and operating rhythms to drive accountability and continuous improvement.
Set the standard for exceptional hospitality and consistent client, member, and guest experiences across the market.
Use NPS scores, client feedback, and service recovery trends to identify and drive improvements.
Coach property leaders on service culture, relationship management, and issue resolution.
Serve as a senior escalation point for significant client, member, guest, or employee concerns.
Ensure commercial growth supports, rather than compromises, the client experience and brand standards.
Connect property leadership with centralized teams to ensure priorities, resources, and expectations are aligned.
Lead cross-functional solutions to challenges impacting multiple properties.
Partner with leadership on new openings, expansions, transitions, restructures, and other major initiatives.
Bring market insights and operational recommendations to senior leadership to inform strategy and growth.
Continuously assess the operating model, leadership structure, and resources needed to support future growth.