Housekeeping

Residence Inn Cleveland Independence • Independence, OH

6d

About The Position

The Area Director of Housekeeping oversees housekeeping teams across multiple hotel properties, motivating them to deliver high-quality work and help guests enjoy a comfortable, memorable stay. The role manages daily housekeeping operations, staff, sustainability programs, inventory, ordering, scheduling, and departmental budgets, while ensuring consistent cleanliness and brand standards. It also works closely with hotel maintenance and front desk teams and assists guests in building satisfaction and loyalty.

Requirements

• At least 3 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience is required.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Long hours are sometimes required.
• Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to move objects.

Responsibilities

• Hire, train, supervise, counsel, motivate, and recognize housekeeping staff at each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling within each hotel's department budget.
• Inspect housekeeping work to ensure high-quality cleanliness consistent with brand standards.
• Greet and assist guests with requests and build relationships with long-term and repeat guests to maintain satisfaction and loyalty.
• Work with the Maintenance Department and Front Desk at each hotel to deliver a consistent, high-quality product and strong customer satisfaction scores.
• Ensure employees follow safe work practices and procedures while meeting department productivity requirements.
• Attend required hotel meetings and trainings.
• Participate in Manager on Duty (M.O.D.) coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Follow InnVentures standards and regulations for safe and efficient hotel operations.
• Support productivity, identify problem areas, and help implement solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Paid time off, including vacation and sick leave
• Company-matched 401(k) plan
• Voluntary benefits, including accident and critical illness coverage and a Flexible Spending Account
• Hotel benefits
• Employee assistance program
• Leadership development program
• Daily pay
• Paid holidays
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager