Area Banquet Server for Mayflower and Theodore Hotels ("Meseros de Banquetes")

Mayflower Park Hotel•Seattle, WA

27d•$21 - $22•Onsite

About The Position

The Area Banquet Server serves food and drinks to banquet guests over multiple courses, following the service standards established by management. The position assists with all stages of banquet events, from room setup through service and breakdown, and provides professional, courteous guest service. The role also supports general hotel operations by responding to guest inquiries, following safety and security procedures, reporting maintenance or safety concerns, and completing other reasonable duties as assigned. Work takes place primarily indoors, though the position may involve exposure to very cold freezers and hot kitchens. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education.
1 to 3 years of high-volume banquet service experience.
At least 21 years of age to serve alcohol.
Safe Server Alcohol & Food certification required.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to analyze and anticipate user needs and determine appropriate tools.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to gather information and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Self-driven ability to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Knowledge of table and bar service, appropriate table settings, and service ware.
Ability to describe menu items and methods of preparation.
Ability to maintain a neat, clean, well-groomed appearance in accordance with company and property grooming and uniform standards.
Ability to work varying schedules according to hotel business needs and maintain regular attendance.
Ability to stand and exert well-paced mobility for up to four hours at a time and maneuver between simultaneous functions and in limited spaces.
Ability to work in temperatures as low as -10°F and as high as +110°F for one hour or more.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Ability to use hearing, smell, taste, and vision to observe product quality and detect emergencies; ability to communicate continuously with staff, guests, and supervisors.
Finger dexterity and ability to use office equipment and perform substantial wrist and hand movements.

Nice To Haves

Hotel or resort banquet experience preferred.

Responsibilities

Serve food and drinks to guests during events.
Answer guest questions about buffet offerings and menu items; read assigned banquet menus and ask for clarification when needed.
Bus and set tables, including arranging condiments.
Assist with event-room setup, including placing tablecloths, dishes, and silverware.
Check that required china, glassware, silverware, and linens are available for events.
Stay informed about upcoming groups and major conventions.
Ensure food is served at the appropriate temperature and entrées are properly placed on tables.
Handle banquet equipment, china, glassware, silverware, linens, and props properly, and store them appropriately after use.
Participate in deep cleaning of the outlet.
Assist guests professionally and courteously while maintaining high customer-service standards.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties assigned by a manager, supervisor, or direct or indirect supervisor.
Attend scheduled training sessions and meetings.