Area Assistant General Manager

Sethi Management•Fresno, CA

21d•$75,000 - $85,000•Onsite

About The Position

We are seeking a hands-on, service-driven Area Assistant General Manager to help lead daily operations at Hampton Inn & Suites Fresno, Homewood Suites Fresno, and SpringHill Suites Fresno. The role works alongside a peer Area Assistant General Manager; both report directly to the General Manager and jointly support all three hotels. The position supports hotel operations, team development, guest satisfaction, financial performance, and brand standards, with an active presence among team members and guests and responsibility for balancing priorities across multiple locations. The Area Assistant General Manager supports daily hotel operations, conducts property inspections, monitors staffing and operational needs, assists guests and resolves concerns, and supports compliance with policies, procedures, and safety requirements. The role also coaches and develops team members, assists with recruiting and performance management, supports financial and business goals, and contributes to sales and revenue initiatives. The position regularly travels among the three Fresno properties, coordinates priorities and coverage with the General Manager and peer, and may serve as Manager on Duty or acting hotel leader when assigned. This is a full-time, salaried position with a flexible schedule, including some evenings, weekends, and holidays. The active work involves movement through hotel guest rooms, public areas, offices, back-of-house spaces, parking areas, and grounds, indoors and outdoors. The annual salary range is $75,000–$85,000, with compensation determined by job-related factors.

Requirements

At least two years of previous hotel management experience.
Strong hospitality and guest-service skills.
Working knowledge of Front Office, Housekeeping, Maintenance, Sales, and basic hotel financial performance.
Strong leadership, coaching, communication, and organizational skills.
Ability to balance competing priorities across multiple locations.
Sound judgment, initiative, and problem-solving ability in a fast-paced hotel environment.
Proficiency with hotel operating systems and general business technology.
Ability to work a flexible schedule, including some evenings, weekends, and holidays, and travel regularly among the three Fresno properties.
Associate degree in Hospitality Management, Business Administration, or a related field preferred; equivalent management experience may be considered.

Nice To Haves

Hilton or Marriott hotel experience.
Multi-property experience.
Associate degree in Hospitality Management, Business Administration, or a related field.

Responsibilities

Support daily operations at all three properties and maintain a regular, visible leadership presence.
Conduct property inspections to ensure cleanliness, maintenance, safety, guest readiness, and brand standards.
Monitor staffing, guest activity, maintenance concerns, and operational priorities.
Engage with guests, resolve concerns, and promote excellent service recovery.
Support compliance with company policies, operating procedures, and safety requirements.
Coach, direct, and support team members and department leaders; help establish expectations, goals, and accountability.
Assist with recruiting, interviewing, onboarding, training, retention, performance management, recognition, and employee development.
Promote a respectful, accountable, and service-focused workplace.
Support the General Manager in achieving revenue, profitability, and operational goals; assist with budgeting and financial performance management.
Monitor labor, operating expenses, supplies, and controllable costs, and identify opportunities to improve efficiency without compromising guest experience.
Assist with purchasing, financial controls, reporting, and documentation.
Support revenue-generation, sales, and marketing initiatives at all three properties.
Monitor local market conditions, competitors, demand generators, and business opportunities; build business and community relationships and communicate prospective sales leads.
Coordinate priorities, daily coverage, and follow-through across all three hotels with the General Manager and peer Area Assistant General Manager.
Maintain clear handoffs and consistent service expectations across the hotel complex while respecting each brand's standards.
Travel regularly among the properties and provide leadership where support is most needed.
Serve as Manager on Duty or acting hotel leader when assigned.
Coordinate coverage with the peer Area Assistant General Manager and respond appropriately to urgent operational matters and emergencies in accordance with company policy and applicable law.