Architectural Review Coordinator (SDCA102226)

RealManage • San Diego, CA

8d • $22 - $24 • Onsite

About The Position

The Architectural Review Coordinator is the main point of contact for architectural items in the Community Standards Department. The role implements and enforces CROA’s CC&Rs through the Covenants and Architectural Review Committee (ARC) processes while providing professional service and customer satisfaction consistent with service-level agreements and company values. The coordinator receives, reviews, and researches ARC applications and communicates with residents to ensure submissions contain the materials needed for thorough and accurate review, helping promote community harmony and preserve community value.

The position is based at RealManage’s San Diego, California office and is full-time. It pays $22.00–$24.00 per hour, depending on education and experience. The role requires a standard schedule, with occasional extended hours as needed. Physical demands include prolonged sitting and computer work, occasional standing, walking, bending, or reaching, and lifting or moving objects weighing up to 10–15 pounds. The coordinator must be able to communicate effectively in person, by phone, and in virtual meetings, and work in a standard office environment with moderate noise levels.

Requirements

• Previous work experience with a community association, country club, architectural construction firm, or engineering firm.
• Excellent verbal and written communication skills, with the ability to engage effectively with internal and external customers.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects weighing up to 10–15 pounds.
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Responsibilities

• Handle day-to-day tasks and communications efficiently in a fast-paced environment.
• Follow company guiding principles and respond to calls and emails within 24 hours.
• Prepare and submit CROA landscape applications for Landscape Architect review for at least four hours per week.
• Scan and upload applications into Ciranet for online ARC review daily.
• Add new applications to the running agenda daily.
• Check Ciranet daily to verify whether the committee has met voting quorum.
• Draft meeting minutes and send ARC letters for online reviews based on ARC comments.
• Prepare the monthly town hall ARC meeting agenda, send neighbor notification letters, scan and send applications to committee members, and post the agenda on the front porch 48 hours before the meeting.
• Facilitate monthly ARC meetings, draft minutes, and send post-meeting letters to residents.
• Track approval and denial time frames for each application.
• Work with the inspector to obtain new photos after a permit expires.
• Review completed ARC projects for compliance and discuss out-of-compliance or incomplete work with owners.
• Send withdrawal and expiration letters to owners and update records for expired projects.
• Complete the ARC section of the monthly Community Standards report.
• Assist owners with questions about the ARC process and applications.
• Support the CAM with projects and meetings as requested.
• Build and maintain positive relationships with residents to support high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Attend monthly meetings and required training, including mandatory company functions and training.
• Conduct business with high standards of personal, professional, and ethical conduct.
• Analyze and handle situations that could otherwise become potential problems.
• Prioritize and complete projects and other related work as needed and assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Health Savings Account (HSA), with eligibility requiring the designated high-deductible medical plan
• Flexible Spending Account (FSA)
• Education reimbursement
• 401(k) matching
• Employee Assistance Program (EAP)
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed