Arbitration Admin 11a-8p

ACV•Buffalo, NY

About The Position

The Arbitration Administrator resolves differences between buyers and sellers arising from seller representations at auction. The role researches post-auction issues and recommends decisions to the Arbitration Manager, then communicates final decisions and coordinates the post-auction process. The Arbitration Administrator also supports customer service, arbitration operations, record keeping, and related duties assigned by the Arbitration Manager.

Requirements

High school diploma or GED required.
Three years of experience in customer service and/or claims roles.
Ability to work independently and stay self-motivated.
Ability to adapt quickly to shifting priorities and help others do so.

Nice To Haves

Four-year or bachelor's degree preferred.
Experience with Salesforce or another CRM strongly preferred.
At least one year of mechanical experience preferred.
Automotive auction experience strongly preferred.

Responsibilities

Provide prompt, efficient, and courteous attention to customers across contacts and transactions.
Understand procedures for customer service and arbitration and resolve customer complaints courteously, advising management of serious complaints.
Resolve arbitration differences politely and clearly, ensuring customers understand sale regulations.
Research post-auction issues and recommend options and resolutions to the Arbitration Manager, including issues such as mechanical repairs and transportation costs.
Communicate final decisions to buyers and sellers and coordinate post-auction processes, including unwinding deals, price negotiations, and transportation returns.
Coordinate logistics for third-party vehicle inspections and maintain appropriate records.
Perform accounts receivable duties when needed.
Understand and enforce ACV Arbitration policies and procedures.
Follow company policies and procedures and ensure applicable state and federal laws are followed by people under the Administrator's jurisdiction.
Promote teamwork and set a positive example through attitude and performance.
Follow directives, bulletins, schedules, and accounting instructions from the Arbitration Manager or designated manager.
Maintain communication with the team and management.
Recommend new customer services and procedures to the Arbitration Manager.
Perform other duties as assigned.