AR Specialist
About The Position
The Accounts Receivable Specialist is a critical role that has direct financial impact on both the business and patients. Hilltop Dental Studio has created a supportive and positive work environment for its dedicated staff, ensuring a collaborative atmosphere that enhances both professional growth and patient care. We have a 5 star general practice that provides the best possible patient care. As a team, we are a patient focused practice that believes in providing the best dental care possible at all times, while making the patient feel at ease. Our office has provided excellent dental care for over 20 years by continually researching, learning about and implementing new techniques in dentistry.
Requirements
- The ARS position requires the capability to always maintain accuracy and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members.
- Communication related to patient will encompass service excellence at the highest level without judgement.
Responsibilities
- Interacts and communicates with patients, insurance payors, and vendors with a high degree of professionalism and courtesy
- Timely identification and reconciliation of outstanding patient balances by review of patient appointments to include insurance details ( active, inactive, coverage plan details, out of pocket expenses, out of network, denials, etc)
- Compiles aggregate data, prepares correspondence, and submits requests for reconsideration of appeal within a timely manner
- Timely working and favorable reduction of aging A/R, measurable target goals provided, touching and efficiently working all accounts over 90-120 days
- Initiates patient outreach by phone to collect total outstanding balances. Listens empathetically to patients’ needs to identify financial limitations and/or hardships and works within guidelines to establish a mutually agreeable payment plan or makes recommendation for external financing (i.e. CareCredit )
- Thorough review and reconciliation of any account discrepancies, utilizing websites, resources, and tools prior to placement of account with Creditors Collection Service
- Works cooperatively with CCS to place uncollectable accounts for third party collection
- Address patient calls for balance statement review, questions, and disputes
- Provide Monthly reports to supervisor indicating patient balances, aging A/R, and collections
- Timely and accurate reconciliation of EFT and posting of claim payments to patient accounts
- Supports segregation of duties for Daily Cash Receipts by collecting patient cash payments received from the Patient Service Coordinator at the end of each business day
- Generates Deposit Report with Itemized Cash; reconciles cash received against report data identifying and noting any discrepancy with prompt resolution. ARS will initial and date reconciled report with cash collected and present to Practice Manager for review/approval and sign off
- Cash payments will be placed in a locked safe pending Bank Deposit by the Practice Manager or designee
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
