AR Specialist

CHASE PROPERTIES • Beachwood, OH

3d • Onsite

About The Position

The Collections Specialist supports tenant billing and collections operations. This role is responsible for conducting collection calls and emails, maintaining tenant relationships, tracking collectibles, and providing accounts receivable support to Lease Administration and Accounting teams. Handles tenant invoice inquiries, payment portal assistance, reconciliation support, and participates in year-end billing processes. Uses company AI tools to optimize collections processes and improve efficiency. Works with moderate supervision and progressively develops independence in managing tenant account portfolio. Training is provided, with the opportunity to expand responsibilities as proficiency increases.

Requirements

• High school diploma or GED
• Demonstrated experience in a customer-facing or transactional role requiring consistent follow-up and documentation (e.g., customer service, administrative support, tenant services, call center, office support)
• Strong written and verbal communication skills
• High attention to detail with the ability to manage multiple follow-ups and deadlines
• Proficiency with Microsoft Outlook and Word; basic Excel capability (sorting, filtering, simple tracking)
• Ability to work independently within established procedures while collaborating effectively with internal teams

Nice To Haves

• Prior exposure to accounts receivable, billing, collections, or bookkeeping
• Basic understanding of accounting or AR concepts (aging, balances, payments)
• Experience supporting customers or tenants with online portals or payment systems
• Exposure to MRI or similar property/accounting systems (training provided)

Responsibilities

• Conduct collection calls and emails to tenants regarding outstanding balances
• Negotiate payment arrangements and provide information on outstanding balances with supporting documentation
• Maintain consistent communication with tenants to ensure understanding and resolution of outstanding charges
• Help manage delinquency resolution in alignment with internal policies
• Initiate, track, and maintain all records/files associated with collection activities for each tenant
• Document all tenant communications, negotiated payment schedules, telephone calls, and collection letters in MRI property management system
• Prepare regular aging reports for management review
• Maintain organized and up-to-date records and meet follow-up deadlines of all correspondence and support documentation
• Respond to all tenant inquiries regarding billing charges, providing backup documentation and clear explanations
• Assist tenants with payment portal login, navigation, and technical troubleshooting
• Guide tenants through completion and submission of ACH authorization forms
• Respond to day-to-day inquiries from internal and external customers
• Assist Lease Administration and Accounting with accounts receivable issues and support
• Provide reconciliation assistance, payment posting, and data entry
• Coordinate with internal departments to ensure cohesive response and issue resolution
• Participate in distressed tenant meetings to discuss accounts and next steps
• Provide status updates and recommendations on collection strategies
• Learn year-end billing structure and assist in preparing responses to tenants during reconciliation periods
• Develop deeper understanding of lease structures and billing methodologies
• Take on additional responsibilities as proficiency and familiarity with role increases, including possible ad-hoc duties related to accounting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED