AR Collection Analyst

ABB•Fort Smith, AR

22h•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: AR Team Lead US. As an AR Collection Analyst, you will manage a portfolio of customer accounts in the US Accounts Receivable O2C function to drive cash generation for ABB. In the process, you will work with customers to get status of payment, provide statement of accounts, any backup or information they may need, or create a dispute should they have issues with product or service provided all while providing high quality customer service. In addition, you will work with other departments within the company should issues need their assistance. The work model for the role is hybrid out of the Fort Smith, AR facility.

Requirements

Bachelor's degree in accounting, finance or related field, with a minimum of 2+ years’ experience in Credit, General AR and/or Collections or High School Diploma with 5+ years with equivalent work experience
Strong organization skills
Familiar with MS Word, Excel, and general business tools and protocols used for communication.
General knowledge of Credit and Collection processes and policies
Experience with CFIN and SAP a plus
Ability to work cross functionally within the organization
Candidates must already have a work authorization that allows them to work for ABB in the United States.

Nice To Haves

Experience with CFIN and SAP a plus

Responsibilities

Manage assigned portfolio of accounts to meet/exceed receivable past due and collection objectives.
Interface with customers, sales dept, distribution, operations, and other teams to identify and resolve problems and work with customers on repayment plans for delinquent accounts.
Reconciles accounts and provide supporting documentation such as proof of deliveries, purchase orders, invoice copies, etc as needed.
Make decisions to determine next steps in the collection process when faced with difficult customers.
Provide data to sales/finance/credit regarding customer pay performance to aid in decisions of future payment terms, order release, and credit limit decisions.
Gather data and prepare comments and report out past due status and problems to management for weekly/monthly reviews or as needed.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.