AR Analyst

Second Nature

21h•Remote

About The Position

Play a key role in keeping our auto payment processes running smoothly and efficiently. This is a hands-on opportunity to take ownership of day-to-day account activity, support customers through payment solutions, and gain real experience with modern payment platforms like Stripe. In this role, you’ll manage account follow-ups, track payments, and support Autopay operations—all while building a strong foundation in Accounts Receivable. You’ll work closely with a Senior Analyst, owning your responsibilities independently and escalating more complex issues when needed to ensure accounts stay on track.

Requirements

2+ years of experience in Accounts Receivable, Billing, Customer Service, or related
Strong attention to detail with the ability to manage tasks accurately and independently
Ability to solve complex problems & use critical thinking
Ability to work in a fast-paced self-directed environment
Ability to maintain client confidentiality
A proactive mindset with a strong sense of ownership and follow-through
Willingness to learn and grow within financial systems and payment platforms
Intermediate proficiency in Google Workspace (Sheets, Docs, Gmail), payment platforms like Stripe
Knowledge of Salesforce & Netsuite platforms
Knowledge of collections processes and risk assessment
Negotiation skills
Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
Have a quiet, professional, distraction-free environment in which to complete your work
Have access to your own reliable high-speed internet connection
Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Responsibilities

Own day-to-day management of assigned accounts, including both Autopay and non-Autopay collections efforts
Execute consistent follow-ups, manage payment commitments, and drive timely resolution of past due balances
Monitor aging reports, prioritize high-risk accounts, and take proactive action to reduce delinquency
Manage Autopay activity and resolve routine payment issues while maintaining accurate records and escalating complex issues as needed
Manage collections efforts for accounts not enrolled in Autopay, ensuring consistent outreach and follow-up
Communicate with customers to resolve outstanding balances through one-time payments or structured payment plans
Negotiate payment arrangements while maintaining a positive customer experience
Track and follow up on broken payment commitments and re-engage customers toward resolution
Identify accounts at risk and take proactive steps to prevent further delinquency
Partner with internal teams to resolve billing discrepancies impacting payment
Own the weekly review and monitoring of transactions in Stripe, ensuring accuracy and timely action
Track Autopay activity, including enrollments, successful payments, and failed transactions
Proactively identify and resolve common payment issues such as declines or expired payment methods
Troubleshoot routine payment failures and take action to drive resolution
Process refunds, reversals, and basic account adjustments in line with established guidelines
Keep detailed and accurate records of all payment activity and updates
Escalate complex payment issues as needed while maintaining ownership of resolution